Job Overview
We are looking for a Service Co-ordinator to work in our busy Strood depot in the Service Administration department. This permanent position is based in Strood, Kent, and offers a salary of £31,000 – £33,000 with normal hours 45 hours per week (Monday to Friday 8:00 – 17:30, plus one Saturday morning per month).
Responsibilities
* Answer the telephone and deal with customer enquiries and queries.
* Book services and load work plans.
* Verify completed jobs.
* Deal with customers face to face and on the telephone.
* Liaise with Workshop control.
* Rebook recalls or missed appointments.
* Update customers on vehicle progress.
* Authorise breakdowns.
* Create jobs via computer, loading appropriate tasks.
* General administration including account management of priority customers and maintaining departmental records.
* Undertake off‑site manufacturer training and online training.
Essential Qualities
* A basic understanding of vehicle terminology.
* Commercial vehicle experience.
* Automotive Service Co‑ordinator experience.
* Experience dealing with customers both on the telephone and face to face.
* Administration skills.
* PC literate in Microsoft Office including Excel, Word and Email.
* Excellent communication skills.
* Confidence and ability to liaise with all levels of people, including customers, other staff, managers and directors.
* Ability to manage conflicting demands.
* Ability to manage a lot of information at once and work well under pressure.
* Problem solving skills.
* Excellent organisational and planning/scheduling skills.
* High levels of accuracy and attention to detail.
* Ability to build rapport with customers and handle difficult situations.
* Literacy and numeracy skills.
* Ability to challenge.
* Confident with a drive to get things done.
Desirable Qualities
* GCSEs (or equivalent) in Maths and English at Grade C/4 or above.
* Experience/knowledge of Kerridge (although full training will be given).
* Experience working in a busy environment.
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