We are looking for enthusiastic team players to join us as Retail Assistants at our Carsington Water, and help us deliver fantastic customer service. Carsington water is owned and managed by Severn Trent Water, and the RSPB retail outlet perfectly compliments visitors to the site. With a wide range of optics for birdwatchers or a large gift range for local visiting school groups, the shop stocks a range with something for everyone. The main focus of the Retail Assistant role is to serve customers and ensure they have the best experience possible. You will also help maintain the retail displays, process deliveries, operate the till, and respond to visitor enquiries in a friendly and professional manner. Key Responsibilities: Ensuring the retail store is delivering the highest standard of customer care. Working with the retail management team to achieve financial targets and Key Performance Indicators to deliver against retail store goals. Ensure the retail store is commercially merchandised and stock levels are appropriate. Ensuring all retail admin, operating processes, security including cash handling and health and safety in the retail store adheres to RSPB procedures. The successful candidate will be available to work during the day (no evenings), and weekend and Bank Holiday working will be essential. Essential Qualifications, Knowledge and Skills Ability to use basic IT systems, including tills and stock systems Positive and proactive approach to supporting visitors and colleagues Friendly and confident communication skills when dealing with visitors and colleagues Good organisational skills, able to manage competing tasks during busy periods Able to use initiative and deal with day-to-day issues confidently Experience delivering good customer service and responding positively to customer needs Ability to work collaboratively with colleagues, volunteers and visitors Strong team working skills and willingness to support colleagues Desirable qualifications, knowledge, skills, and experience Experience working in a retail or visitor-facing environment GCSE Maths and English or equivalent Experience working towards sales or customer service targets Relevant retail qualification or training Awareness of health and safety in a customer-facing environment Experience maintaining attractive retail displays and stock presentation Additional Information This is a Permanent Part-Time role for 8 hours per week. This includes regular weekend working. We are looking to conduct interviews for this position from 27th May. For further information please contact julie.wells@rspb.org.uk. As part of this application process you will be asked to upload a CV and complete a short application form. In the cover letter section of the form please explain how you meet the above set criteria. We reserve the right to close this advert at any time so please don't hesitate in submitting your application. We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application. The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.