Colleague Experience Administrator (Human Resources) - Swindon
Location: Swindon, SN1 (2-3 days on site in the office - Wednesday is a mandatory day onsite)
Salary: £16.62 per hour
Full Time – Monday to Friday – 36 hours
Contract: 12 Weeks – possibly beyond
Purpose
Provide administrative and transactional HR support across the entire employee lifecycle, including Learning & Development, HR Administration, and Resourcing. Ensure accurate data processing and timely responses to queries in line with policy and legislation.
Key Responsibilities and Accountabilities
HR & Organisational Development Support
Develop a wide understanding of the HR & OD function and the end-to-end colleague journey, including:
Policies
Terms and conditions
Practices and procedures
HR Administration
Deliver accurate and timely HR administration across all colleague lifecycle processes.
Ensure all query responses and processing meet:
Legislation requirements
Policy and procedure standards
SLA requirements
Process, maintain, and store data and records, ensuring:
Data integrity
GDPR compliance
Learning & Development
Support Learning & Development activities.
Recruitment & Onboarding
Assist with recruitment and onboarding administration.
Query Management & Escalation
Triage and risk assess queries, signposting and escalating where required.
Be confident in giving accurate and timely responses on a range of HR queries.
Work within established policies and procedures.
Escalate complex issues to the Colleague Experience Lead.
Continuous Improvement
Contribute to continuous improvement initiatives within HR processes, including:
Developing FAQs across all areas
Supporting consistency of advice
Feed ideas, observations, and suggestions for improvements when they become apparent.
Collaboration & Teamwork
Work with other areas across the HR & OD function and the wider Council to deliver organisational objectives.
Share expertise and skills with others in the team.
Supplementary Accountabilities
Support with any ad hoc projects as required by the business.
Professional Relationships
The role will work closely with:
HR colleagues
Colleagues and managers across the organisation
Decision Making & Working Style
Be confident in providing accurate and timely responses to HR queries.
Work within established policies and procedures.
Escalate complex matters appropriately to the Colleague Experience Lead.
Manage a varied workload effectively.
Demonstrate the ability to prioritise tasks and meet regular deadlines.
Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy or other vacancies in your area please contact Liam Heddle on