Job Description
12 Month Contract With A local Authority
About the Role
We are seeking a Senior Business Support Officer to provide high-level operational and administrative support across two busy service teams within Adult Social Care: the Assistive Technology Team and the Occupational Therapy Team.
This is an excellent opportunity for a confident, adaptable, and people-focused administrator with supervisory experience to join a highly collaborative environment, working closely with clinical staff, managers, and the public.
You will play a key role in ensuring the smooth running of operational processes, internal communications, and statutory service delivery.
Key Responsibilities
* Oversee the workflow and task management of administrative staff across both teams.
* Provide daily guidance, support, and supervision to the team.
* Work closely with clinical leads and the Therapy Manager on operational priorities, HR matters, and team coordination.
* Support recruitment processes, sickness monitoring, and audits.
* Manage two public-facing inboxes, ensuring timely and professional responses.
* Support audits, file searches, and Subject Access Requests (SARs) in collaboration with the Business Team.
* Arrange interpreters for home visits across North Northamptonshire.
* Organise training sessions, DSE assessments, and feedback systems.
* Produce a quarterly newsletter by collating relevant service information.
* Use ERP systems, casework systems, and Microsoft Excel to produce accurate reports, statistics, and performance information.
* Cross-reference data through existing reporting systems and support KPI monitoring.
* Assist with the Disability Facilities Grant (DFG) process, including ordering, finance tracking, and housing adaptations administration.
* Create process maps and workflows to support continuous improvement initiatives.
* Maintain effective working relationships with Customer Services, the Web Team, and internal stakeholders for referrals and queries.
* Support responses to general enquiries and ensure excellent customer service delivery.
* Assist with digital improvement initiatives.
* Attend joint clinical home visits when required (driver essential).
* Undertake general administrative duties to support the wider service.
Requirements
* Easy-going, approachable, and adaptable, yet able to take a confident approach to supervising a busy admin team.
* Highly organised, with the ability to prioritise a varied workload effectively.
* Skilled in Microsoft Office, data reporting, and learning new systems quickly.
* Comfortable working with clinical and operational teams in a fast-paced environment.
* Proactive, reliable, and committed to providing a high-quality service.
* Experienced in administration within a busy office setting (public sector or social care experience desirable).
* A competent communicator who works well with both the public and professionals.
* Able to attend home visits and travel as required.
Additional Information
* Bi-Weekly Payments
* 37 Working Hours Per Week
* Hybrid Working
* Basic DBS Is Required