Head Housekeeper Job Title: Head Housekeeper Location: Grey Street Hotel Position Reports To: Site Manager Main Job Purpose & Scope To ensure the hotel is cleaned and maintained to a high standard, meeting Company standards. To manage staffing levels Recruiting, training and developing Housekeeping team. To ensure costs and stock levels are managed. Key Areas of Personal Responsibility and Accountability To maintain high housekeeping and cleaning standards, including identifying decorative and maintenance needs, throughout the site. Implement and maintain deep cleaning programmes. To ensure that housekeeping storage areas are well maintained and in good order. To manage laundry costs by controlling the usage of all hired linen and to liaise with the linen provider to ensure the product quality is high. To control the other costs within the department in relation to, but not restricted to, guest consumables, cleaning products and payroll. To ensure security of keys, stock and guest rooms at all times. To manage a lost property system. To recruit, train and develop the Housekeeping team. To provide cover as required for the servicing of bedrooms. To promote a helpful and professional image within the department, ensuring full co-operation is given to colleagues in other departments. To deliver exceptional service, handling guest feedback professionally and within Company standards. Other Responsibilities/Deputising Requirements To support the rest of the management team in achieving the overall objectives and goals of the site in relation to sales, costs and team work. To work in a caring manner, showing regard for health and safety, fire safety and COSHH regulations. To ensure you arrive on duty at the correct time and that your personal appearance is well groomed. To ensure the correct uniform and shoes are worn, and that these are clean and well maintained. To undertake special duties or work outside the normal routine but within the overall scope of your position at the request of the Manager or Assistant Manager. Measurement of Performance Successful undertaking of all duties and responsibilities. Maintaining high levels of accuracy of own work, and that of team responsible for. Positive contribution towards Group Values. Achievement of key objectives/KPIs in line with negotiated targets.