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Homeownership officer

Service Care Solutions
Posted: 29 November
Offer description

Homeownership Officer Islington Full Time Temporary A fantastic opportunity to join a well-respected Housing Association in Islington as a Homeownership Officer, providing expert leasehold and homeowner support across a busy portfolio. THE ROLE As a Homeownership Officer, you will deliver a high-quality, customer-focused service to homeowners, ensuring queries are resolved efficiently and estates are well managed. Key responsibilities include: • Managing homeowner enquiries including covenant breaches, ASB and general leasehold queries • Liaising with contractors and managing agents to ensure repairs and estate services are delivered to a high standard • Processing staircasing, resales, lease extensions and Right to Acquire applications • Assisting with service charge calculations, enquiries and statutory Section 20 consultation • Welcoming new residents and ensuring a professional onboarding experience • Monitoring communal areas and neighbourhood standards, ensuring compliance with health & safety • Recording all customer contact accurately on the housing management system THE CANDIDATE The successful candidate will have previous experience in a similar Homeownership, Leasehold, or Housing Officer role within the housing sector. You will also have: • Strong knowledge of leasehold management and the affordable housing sector • Experience working with housing managemen...

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