Role: Account Manager (Office based with occasional WFH days) Package: £38,000 - £45,000 basic + £15,000 OTE (uncapped)
SaaS in to professional services
Do you have 2+ years in account management looking after existing customers?
Have you worked within software, SaaS, Technology?
Following another round of significant investment, they are looking for an Account Manager to help nurture, grow and retain and existing base of their customers. The company culture is excellent a dedicated career development path, fun and friendly office environment as well as continued training and development throughout.
Their portfolio of SaaS solutions is mainly sold into professional services firms to help them manage their organisation, customers and complexities in day to day activity. Their culture is hugely important to them, they are a team that collaborate together and support each other, ideas and input are welcome from everyone in their organisation and no idea is dismissed or progressed without our experienced consideration. And they have an informal, open, friendly, and fun working environment where everyone matters, regular social nights and team outings.
As an account manager you will be responsible for owning clients relationships, helping clients achieve value from their products, and expanding the revenue base of your portfolio. You will work closely with both our support and consulting teams to ensure clients receive the best experience possible, helping to maintain long term partnerships. You will also be required to build relationships with key stakeholders at our clients and again working with the wider commercial team to execute on any potential upsell opportunities
Building and developing strong trusting relationships with senior stakeholders at our clients
Work closely with the Support and Consulting team to bring them into discussions with clients as required.
Drive innovation and continuous improvement to the account management function.
Be open and honest at your informal quarterly reviews, and annual formal reviews.
Take personal responsibility for the quality of work produced
Prior experience in an account manager/sales-based role
Use of systems that have been core to the account management role e.g., Salesforce, HubSpot, Zendesk
Understand the key metrics of a SaaS business, with experience of tracking performance against Net Revenue Retention.
Competitive salary
~ Medical insurance
~ Pension
~25 days + bank holidays paid holidays, including your birthday off
~ Company outings & events
~ Professional development
~ Flexible working (by prior arrangement)
~ Free coffee & refreshments
~ Break out facilities
~ Office based in Manchester city centre