3rd Line IT Support Engineer
Our client is seeking a 3rd Line IT Support Engineer to join their team and play a key role in keeping our systems running smoothly. Reporting to the IT Manager, you’ll provide hands-on support across servers, desktops, laptops, mobile devices, specialist applications, and network infrastructure. Our client is looking to pay up to £40,000 circa, to be based in Maidstone, Kent with additional benefits including a 5% bonus potential.
You’ll be the go-to person for troubleshooting, resolving issues, and supporting business-critical projects, ensuring our colleagues have the tools they need to succeed.
What you’ll do:
Provide support across hardware, software, phones, mobiles, and specialist systems.
Manage helpdesk enquiries, escalating where needed and seeing issues through to resolution.
Support servers (Windows 2012/2016), Exchange 365, backups (Veeam), and network infrastructure.
Set up new sites, accounts, and mobile devices.
Maintain IT documentation and ensure smooth daily operations.
What we’re looking for:
Minimum 5 years’ experience in IT support or service function with experience in a 3rd Line Support position is a must have.
ERP management capabilites (ideally COINS or Netsuite)
Technical expertise in Server Maintenance (2012 to 2016), Backups (Veeam) and Network Infrastructure is a must have
Strong knowledge of Microsoft environments (Office, SharePoint, AD, Exchange).
Confident, customer-focused problem solver with excellent communication skills.
Full UK driving licence and flexibility to travel to sites.
Eligible to work in the UK