Join us as an Employment Law & HR Relationship Manager
* This is an excellent opportunity to deliver a relationship managed service to a portfolio of valued clients within our Business Banking segment in Employment Law & HR consultancy
* You’ll be building lasting relationships to grow the volume and value of your portfolio through consistently delivering high quality customer interactions and experiences
* As a key member of our team, you’ll be recognised for building trust and long term sustainable value for our customers and colleagues
What you'll do
We’ll look to you to deliver excellent service to your portfolio of clients, either through face to face meetings or video, telephone and email channels. Through a proactive contact strategy, you’ll be working to really understand their needs and provide them with commercial and profitable advice, while encouraging them to adopt and use Mentor’s digital and self-service channels where appropriate.
Additionally, you’ll be:
* Delivering new business growth through referrals, networking and business generation activities
* Leading new business prospect meetings, business networking and relationship building with your internal and external network and new customer lead referrals
* Working collaboratively with our Consultancy Delivery team to make sure that services are delivered in line with customer expectations and timescales
* Proactively managing client retention and renewal pricing conversations for your own portfolio and in support of others
* Maintaining a fully up to date contact strategy plan, focusing on developing new business income and achieving agreed income goals
* Supporting other clients as well as your own, and colleagues with complex technical issues
The skills you'll need
We’re looking for someone with a strong customer focus and professional qualifications in Employment Law or HR. You’ll have extensive experience in a role relating to health and safety employment law, employment relations or HR, and you’ll also have a background in dealing with the provision of advice for complex matters.
We’ll also be looking for you to have:
* Extensive experience of identifying customer needs, identifying risks and prioritising recommendations
* The ability to identify and lead business solutions, bespoke service offerings to customers and provide commercial price quotes
* Excellent time management skills and a flexible approach to serve customers at times that meet their needs
* Strong communication and interpersonal skills
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