Customer Communications Manager
Job Posted: 18 August 2025
Job Updated: 18 August 2025
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Customer Communications Manager
Function: Communications & Marketing
Location: Nottingham/Hybrid
Contract type: Permanent.
Salary: £54,884 per annum
Closing Date: 31st August 2025
NHS Supply Chain is recruiting for a communications Manager.
As an organisation, we have a bold 10-year vision that requires us, through communications, to position the organisation as a part of the NHS system, with an intent to bring excellence in our procurement and supply chain capabilities for the benefit of patient care.
Managing a team of 4 staff, the Communications Manager will ensure that our activities are clearly understood by our customers, suppliers and other stakeholders. You will work with relevant teams from around the organisation to develop cross channel customer/supplier communications that are tailored by audience and measured using a range of qualitative and quantitative tools.
You will also work with teams across the organisation to understand the changes being made to enhance the experiences of our key stakeholders and ensure these messages are communicated clearly, with customers able to provide feedback to NHS Supply Chain.
Every day you will …
1. Feed into and deliver a customer/supplier communications strategy to ensure that our audiences are communicated to in an effective and timely manner, using relevant channels and content.
2. Write and edit creative content for relevant audiences.
3. Create a customer/supplier communications loop for two-way communication.
4. Work closely with other relevant directorates to create a communications plan to share updates and good news stories with audiences so they can see the steps we are taking to address their pain points
5. Carry out a content and channel audit to ensure we use the correct messaging and vehicles to reach our target audiences.
6. Use data from a wide range of sources to analyse key themes and identify impacts on the business.
7. Lead, motivate, and support a team of four to achieve individual and collective goals. Foster a collaborative and inclusive team culture that encourages growth and development.
8. Provide regular coaching, feedback, and performance reviews to ensure high standards.
9. Manage workload distribution and prioritise tasks to meet deadlines efficiently.
10. Support team members’ career development through mentoring and training initiatives.
What can we offer you?
We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:
11. Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
12. We recognise our employees’ hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards.
13. 27 days holiday plus bank holidays, with the option to purchase an additional five days.
14. We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
15. A focus on your well-being offering one day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
16. Generous pension scheme (with us contributing 12% when you contribute 6%)
17. Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
18. Two days of paid volunteering leave allowing you to give back to your community.
19. Access to many discounts from the Blue Light Card to NHS Discounts.