About The Role
NHS 111 Health Advisor | Located on site - Stockton-on-Tees. Ready to take the next step in your career and make a real impact every day? This is your chance to train to be a Health Advisor and work in our vibrant 111-contact centre. If you're calm under pressure, empathetic, and passionate about providing vital care and support, we want to hear from you.
In this role, you will be at the forefront of helping people in need, guiding them through critical decisions with care and professionalism. You will triage a variety of calls, provide accurate assessments, and offer non-clinical advice using the NHS Pathways System. To gain a better insight into the role, watch a video of a typical call simulation.
Employee Wellbeing And Benefits
* 33 days annual leave, increasing with service up to 36 days per year (including bank holidays)
* Paid training and continuous learning opportunities to grow your career.
* Competitive pension scheme with Scottish Widows or the Peoples Pension.
* Salary Finance: Access to salary advances, loans, and government benefits.
* Discounts & Perks: Blue Light Card, Costco membership, and more.
* Cycle to Work Scheme, Eye Care Vouchers, and Holiday Sell-Back options.
* Free 24/7 counselling and advice helpline, including Headspace access for mental wellbeing.
For more details on our full benefits package, please contact us or refer to the full benefits information provided by Practice Plus Group.
Pay Rates
£12.65 per hour (7am-11pm) and £15.72 per hour (11pm-7am). Enhanced rate of £16.27 per hour when working Friday 18:00 to Monday 7:00am. Weekend rate is a non-contractual incentive; you will be paid £12.65 during training.
Working Hours
We offer flexible shift patterns based on 24 hours per week. This role cannot be worked remotely and requires attendance at shifts in our 111-contact centre: Cavendish House, Teesdale Business Park, Stockton-on-Tees, TS17 6QY.
Training And Development
We offer extensive, fully paid training to equip you with the skills to become a qualified Health Advisor and to learn the advanced NHS 111 triage tool.
Schedule
Monday 3rd November (Mon–Fri, 9am–5pm for 4 weeks); Monday 17th November (Mon–Fri, 9am–5pm for 4 weeks); Monday 1st December (Mon–Fri, 9am–5pm for 4 weeks); Monday 15th December (Mon–Fri, 9am–5pm for 4 weeks). It is essential that you can commit to the training every day. You will be required to complete assessments and call audits; passing these is necessary to remain in the role. After training, you will receive an additional 8 weeks of support to ensure you’re ready to be signed off as a fully accredited Pathways Health Advisor.
This training ensures you’re ready to make an impact from day one, with ongoing support to help you succeed in your career.
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