To support the management and delivery of activities within a major account in Daventry. This includes MAINLY Mechanical and general fabric works at the site.
Responsibilities
* Timely response to all reactive requests
* Delivery of all Planned Preventative Maintenance activities
* Liaise with third party specialist suppliers
* Assist in undertaking & completion of all statutory inspections
* Delivery of the services within the client site to include Mechanical & Fabric services.
* Provision of services between the hours of 08:00am to 17:00pm.
* Ensure services are provided with a professional customer service focus responding to any requests for support from users within the Portfolio.
* Proactively developing customer relationships by making efforts to listen to and understand the customer (internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.
* Creating a good impression, commanding attention and respect, showing confidence and expertise in mechanical & fabric systems & services within the Portfolio.
* Be able to discuss issues with customers to ascertain their concerns and provide them confidence in the service to be delivered.
* Undertake pro-active PPM activities as set out in the operational protocols for all Plumbing & Fabric systems. There is a requirement to carry out some PPM tasks outside of normal working hours.
* Provide first line fix for all systems installed.
* Liaison with specialist contractors to ensure service excellence at all times.
* Responsible for ensuring that the work plan is managed to the maximum effect.
* Communicate progress in the work plan, possible delays or changes of the work completion date to direct line management.
* Act as the focal point for all matters regarding the impact on the customers and their facilities.
* An essential function of the individual is to ensure that the customer is kept informed about the progress of their work requests.
Qualifications
* An apprentice served or qualified to NVQ / C&G Mechanical Engineer Qualification or Plumbing Qualification
* 18th Edition (Desired not essential)
* AC qualifications would be an advantage
* Multi - trade knowledge (Not Essential)
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