Are you a confident, customer-focused professional with a talent for building rapport and delivering great results? Were looking for a Sales and Retention Advisor to join our contact centre team and play a key role in engaging customers, understanding their needs, and delivering solutions that drive loyalty, satisfaction, and business growth.
Find out more about this role by reading the information below, then apply to be considered.
Join the Voice of Small Business
Since 1974, the Federation of Small Businesses (FSB) has been the trusted voice of millions of small businesses and self-employed people across the UK, supporting them to start, run and grow their businesses. We provide expert advice, market-leading member benefits, local support, and strong campaigning on the issues that matter most, working closely with governments and decision-makers to drive real change. Now, were looking for a passionate Sales & Retention Advisor to join our dynamic Contact Centre team and help us continue making a difference.
What Youll Be Doing
As a Sales & Retention Advisor, your day will be filled with meaningful conversations:
* ??Engage with new and existing membersto ensure they see the ongoing value of their membership and secure renewals.
* ??Handle inbound and outbound sales calls youll handle inbound and outbound sales calls, whether from new sales enquiries looking to join or from existing members. You will also offer solutions to members considering cancellation.
* ??Follow up with potential interested members, helping them understand how FSB can support their business with an FSB membership.
* ??Work towards targetsin membership growth, retention, and qualitycelebrating success with a supportive team.
Youll build genuine relationships, listen actively, and showcase the full range of FSB benefitsfrom expert advice and financial support to networking opportunities.
What Were Looking For
Were seeking someone who:
* Thrives in atarget-driven environment
* Has experience insales, retention, or customer engagement(phone or face-to-face)
* Communicates confidently and clearly
* Is comfortable usingCRM systems, in particular Salesforce, and understandsGDPR
* Has a genuine passion for helping small businesses succeed
Why Youll Love Working Here
* ?? Commission & no weekend work
* ??? 26 days holiday + bank holidays (with the option to buy 3 days with your Annual Flex Pot*)
* ?? Annual Flex Pot for extra benefits (e.g., pension top-ups, gym discounts)
* ?? Health cash plan (Access to claim back numerous benefits, including towards dental treatment, optical, chiropody, physiotherapy, counselling, health and wellbeing)
* ??? Critical illness & income protection insurance
* ?? Enhanced maternity & paternity pay
* ?? Mental health support & employee assistance programme
Ready to Apply?
Late applications may be considered if the first round is unsuccessful.
As an equalopportunitiesemployer, FSB is committed to the equal treatment of all current and prospective employees and does not condone discriminationon the basis ofage, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We believe there isa strong casefor the Equality, Diversity and Inclusion agenda and aspire to have a diverse and inclusive workplace, where all employees can bring their whole self to work. xxuwjjq We strongly encourage suitably qualified applicants from a range of backgrounds to apply and join FSB. Candidates with a disability who require reasonable adjustments should contact the HR department.
All applicants must be able to provide at interview stage their highest education certificates as listed on their CV and verification of their eligibility to work in the UK.