Technology House Herne Bay West Trading Estate Sea Street Herne Bay
Technical Writer
Full-time
Where Fire Safety Innovation Meets Opportunity
As part of EMS Ltd, within the Kidde Global Solutions Commercial Fire Business Unit, you will join a legacy of leadership in fire safety — working with cutting-edge technologies that safeguard lives and property across the globe.
With a recent $10M investment in product innovation, we’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way. Electronic Modular Services (EMS), a leader in wireless fire detection systems, is looking for a Technical Writer to join our team in Herne Bay. We develop a wide range of wireless fire alarm devices, including smoke and heat detectors, sounders, control panels, and advanced networking equipment. Joining EMS means becoming part of a global organization with a unique local culture. While we operate at an international scale, we foster a collaborative and inclusive atmosphere—where employees feel supported and connected. If you're looking for a role where your work truly matters—apply now and help us shape the future of life safety technology.
We are seeking a Technical Writer responsible for creating high-quality technical documentation that supports our products in the field. This includes datasheets, installation guides, user manuals, and other customer-facing materials. Documentation will be tailored to different markets and languages, aligned with product scope. The Technical Writer will work closely with the R&D team to ensure literature accurately reflects product design and captures all necessary user interactions.
The role also involves coordinating with cross-functional stakeholders to ensure timely delivery of technical materials and collecting feedback to continuously improve content quality.
Collaborate with R&D and project managers to plan and deliver technical documentation within project schedules.
Contribute to the efficiency and quality of R&D operations.
Identify risks or errors in product design or associated documentation and report them appropriately.
Compile and manage all documentation for new product developments, including datasheets, user guides, installation manuals, and training materials.
Liaise with third-party partners when collaborating on technical materials.
Report discrepancies between product performance and technical documentation.
Contribute to technical documentation planning and formatting improvements.
Support translation of materials into different languages using CAT tools and machine translation.
Support marketing and promotional activities with technical content for trade shows, presentations, and launch events.
Assist mechanical design teams with simple assembly drawings or label design when required.
Manage product data, images, and media on Product Information Management (PIM) systems.
Create visual elements such as videos, diagrams, flowcharts, and infographics to enhance user understanding.
Proven experience in technical writing for customer-installable and configurable products.
Proficiency in word processing, spreadsheet, and presentation software.
Competence with Adobe Creative Suite and desktop publishing tools.
Basic knowledge of 2D/3D CAD software.
Experience with Computer Assisted Translation (CAT) tools.
Ability to work independently, manage multiple projects, and meet deadlines.
Ability to convert technical data into clear, plain language.
Technical background or understanding of fire detection products (full training provided).
Knowledge of fire and security standards, particularly in wireless fire and security products.
Experience with single-source publishing tools.
Awareness of different languages and cultures in presenting complex technical information to diverse audiences.
25 days holidays plus bank holidays
~ DC pension scheme
~ Life Assurance
~ Employee scholarship scheme
~ Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources
~ Compensation And Benefits
Individuals may also be eligible for an annual performance bonus based on both individual and company’s performance. The final compensation for this position will be set based on the individual’s knowledge, skills, and experience as it relates to the job requirements. Kidde Global Solutions is committed to providing a competitive benefits package to our employees.
Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.