Posted: 16 June
The role
Your newpany
I am currently working with a forward-thinking social housing providermitted to delivering high-quality homes and services that support thrivingmunities. With a strong focus on customer experience,pliance, and operational efficiency, I am looking for a Planning & Support Officer to help drive effective service delivery across our housing operations.
Your new role
As a Planning Officer, you will play a key role in coordinating and optimising the scheduling of works and services across the organisations housing stock. You’ll ensure that resources are effectively planned, appointments are managed efficiently, and customers receive a reliable and responsive service.
This role sits at the heart of business operations, working closely with repairs teams, contractors, and customer service colleagues to deliver excellent oues for residents. Currently, the business is readying itself for a large system transformation, and you will be an integral part of supporting the smooth transition, ensuring the workload is managed correctly:
Key Responsibilities
Develop and manage daily and weekly work schedules for repairs, maintenance, and housing servicesAllocate work to operatives and contractors to ensure efficient use of resourcesMonitor progress against plans, adjusting schedules to respond to changing prioritiesEnsure appointments are booked and managed in line with service standards and resident expectationsLiaise with internal teams and external contractors to coordinate service deliveryIdentify and resolve scheduling conflicts, delays, or service issuesMaintain accurate records and produce performance reports on service delivery and productivitySupport continuous improvement by identifying opportunities to enhance planning processesWhat you'll need to succeed
You will be an organised and proactive individual with a strong eye for detail and the ability to work in a fast-paced environment.
Excellent planning and organisational skillsStrongmunication and stakeholder management abilitiesAbility to prioritise and manage multiple tasks under pressure Customer-focused approach with amitment to service excellence Confident using systems and data to inform decision-makingExperience & Skills
Previous experience in a planning, scheduling, or coordination roleExperience within social housing, property services, or repairs & maintenance is highly desirable.Strong IT skills, particularly in housing management or scheduling systems and Microsoft OfficeUnderstanding of operational service delivery and performance targetsExperience working with contractors or field-based teams is an advantageWhat you'll get in return
You will get the opportunity to work with a fantastic organisation as part of an extremely experienced team. This is a very exciting time for the organisation, and you will play a key part in the transformation project. You will be paid £ per hour, inclusive of holiday pay, and will work 36 hours per week (Monday-Friday). You will work on site full time and there is free parking on offer. This role is to start at short notice and will last until the end of September 2026. There is also an opportunity for the role to be extended depending on performance and business needs.
