Job Title: Sales and Service coordinator Location: Sutton Coldfield Contract Details: Temp-to-Perm Salary: £13.00ph Monday - Friday - shifts between the hours of 8:00am-20:00pm Multiple roles available! About Our Client: A leader in plan services, expand their team to cater to the growing demand for newly launched plans. Essential role in providing compassionate and informative support to our customers. Responsibilities: Handle inbound enquiries and sales from prospective customers interested in our plan services. Follow up on email leads and make outbound calls to warm prospects. Operate within FCA regulatory guidelines, ensuring compliance without hard-selling. Engage in confident and informative conversations to make the purchasing process simple, easy, and stress-free. Participate in a rigorous QA process with monitored calls and feedback. Excellent customer service skills Essential (Knowledge, skills, qualifications, experience): Previous contact centre experience, both inbound and outbound. Strong communication skills with the ability to build trust and rapport with customers. Comfortable working in a performance-monitored environment. Ability to handle sensitive conversations with empathy and professionalism. Desirable (Knowledge, skills, qualifications, experience): Background in regulated environments such as banking or insurance. Experience in sales or customer service roles that requi...