As a Business Response Engineer, you’ll be a key part of our 24/7 Wholesale Operations (NOC) team, providing technical support to our managed service clients. You'll work within agreed Service Level Agreements (SLAs) to keep things running efficiently across our Business Enterprise and Wholesale networks.
Be at the heart of our operations—monitoring network infrastructure, resolving technical issues, and making critical changes that keep our services outstanding. While the role is primarily NOC-to-NOC facing, you'll also work closely with field engineers, customers, and internal teams to ensure end-to-end support from our customer solutions right through to our network and platform capabilities.
With responsibility for supporting over 15,000 managed service customers, you’ll bring a proactive mentality and a passion for problem-solving to deliver high-quality technical service and support—day in, day out!
Who we are
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.
Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.
Together, we are Virgin Media O2, and we can't wait to see what you can do.
Accessible, inclusive and equitable for all
Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
In order to be considered, you must have the following experience.
1. Able to work on a 24/7 hybrid shift rotation!
2. Demonstrated experience using SNMP-based network monitoring systems such as IBM Netcool.
3. Knowledge of general internetworking, TCP/IP principles Knowledge of Infinera / Ciena Transmode systems.
4. Previous experience in a NOC or managed services environment.
5. Experience supporting service improvement initiatives, with a focus on Layer 1 and Layer 2 architecture.
6. Solid working knowledge of network infrastructure, including WAN, LAN, Fibre Optic and Data Centre environments.
7. Practical understanding of Layer 1 Fibre Optic and Layer 2 switching, as well as understanding associated WAN technologies.
8. Demonstrate ability to work efficiently in a high demand remote team and fast-paced environment where effectively prioritising tasks is essential
The other stuff we are looking for
We'd also love you to bring;
9. Strong written, verbal, and listening interpersonal skills, with a high level of PC literacy across standard business applications.
10. Demonstrable ability to plan, handle, and deliver customer focused change requests with minimal direction.
11. Proven diagnostic and fault-resolution skills, and a clear track record of resolving sophisticated technical issues.
What's in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.