Sudbury
Ref: VA2778
#OFE
Benefits
* Competitive salary plus performance related bonus
* 29 days holiday including public holidays plus additional days with service
* Pension contributions
* Referral bonus scheme
* Enhanced parental leave
* Enhanced sick pay
* Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
* Talk to us about flexible working
* VIP Awards – colleague recognition scheme
* Cycle to work scheme
* Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
* Steer Academy provides accredited ongoing training – paid for by the business
* Opportunities for career progression
Customer Service Advisor – Steer Automotive Group, Sudbury
Deliver Exceptional Service with a Leading Name in Accident Repair
Are you a people-focused professional who thrives on delivering great customer experiences? Join Steer Automotive Group in Sudbury as a Customer Service Advisor, where your communication skills and friendly approach will make a real difference.
About the Role
As a key member of our front-of-house team, you’ll be the first point of contact for customers visiting or contacting our Sudbury site. You’ll manage the customer journey from start to finish — ensuring each customer feels informed, supported, and valued throughout their repair process.
What You’ll Be Doing
*
Booking in vehicles and arranging collections/returns with efficiency and care
*
Handling inbound/outbound calls and email enquiries in a professional manner
*
Managing customer complaints and working towards fast, effective resolutions
*
Keeping internal systems and external insurer portals up to date
*
Building rapport with customers while maintaining accurate admin records
*
Working to team and individual performance targets, including customer satisfaction
*
Assisting with the movement of vehicles on-site as needed
What We’re Looking For
*
Previous experience in a customer service role (automotive industry preferred)
*
Excellent communication skills — in person, on the phone, and via email
*
Strong organisational abilities and attention to detail
*
Ability to multitask and adapt in a busy, fast-paced environment
*
Comfortable with computer systems and Microsoft Office
*
Team player with a proactive and positive attitude
*
Familiarity with the Sudbury area for vehicle logistics is a plus
Apply Now
If you're ready to take the next step in your career and join a company that values exceptional service, apply today to become a Customer Service Advisor at Steer Sudbury