Black Country Healthcare NHS Foundation Trust is growing and changing. We provide specialist mental health, learning disability and community services across Dudley, Sandwell, Walsall and Wolverhampton, and we’re hiring people who want to shape what comes next. Formed on 1 April 2020 through the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust, we’re now focused on the future with a new Trust Strategy and our Best for the Black Country programme. What we do · Adult and older adult mental health · Children and young people’s mental health · Specialist learning disability services · Community healthcare for children, young people and families in Dudley Why join now · We’ve got real momentum right now. New strategy, clear priorities and our Best for the Black Country work mean things are moving in the right way, fast. · Our values aren’t just posters. People are genuinely compassionate, take responsibility, treat you with respect and help you feel confident and empowered. · You’ll be looked after. Flexible working, family-friendly policies, supportive teams, proper wellbeing support and chances to learn with coaching and development. · There’s room to grow. Loads of services to explore and real space to try ideas and be heard. · It’s a good place to live. Friendly diverse communities, easy transport, good schools and colleges, shopping, food, lots to do, plenty of green space and a lower cost of living than many other city regions. What it’s like to work here You’ll join friendly, skilled teams who look out for each other. We plan together, share caseload pressures, and celebrate wins. New starters get a warm welcome and clear induction; early careers colleagues have preceptorship and buddying; experienced staff can lead, teach and innovate. You’ll have space to do good work, speak up, and see the difference you make. Who we are We’re 4,000 colleagues from many backgrounds, committed to improving health and wellbeing for our communities and for each other. If you’re excited about the role but don’t tick every box, please apply. We value potential and transferable experience. Job overview We are seeking an experienced and highly organised Administrator to join our friendly and supportive admin team. This is an exciting opportunity to work alongside an established small administrative team, providing a high-quality and effective administrative service. The successful candidate will play a key role in ensuring that administrative processes are delivered efficiently, accurately, and in a timely manner. You will support clinicians with a range of administrative duties, including managing correspondence, maintaining accurate records on RIO, scheduling/coordinating MDTs/appointments, minuting meetings and responding to enquiries in a professional and courteous manner. The postholder will work closely with the Team Manager to achieve set RTT standards and support with in-house/national audits through effective record -keeping and data capturing. Working collaboratively with colleagues, you will contribute to a positive team environment and help ensure consistent service delivery. The role also involves close liaison with other EIP sites across the Trust, offering cross-cover and administrative support as required. Flexibility and a willingness to assist other teams is essential to maintain continuity of service. Strong communication, IT skills, attention to detail, and the ability to prioritise workload effectively are essential for this role. Advert Act as a point of reference for incoming telephone queries, taking appropriate action personally or redirecting as necessary. Produce, reports and letters in accordance with Division guidelines. Carry out general administrative and clerical functions including photocopying, filing paper and electronically as required. Process the client referral system and associated paperwork in accordance with departmental systems. Maintain effective and efficient departmental systems and office procedures including adequate supplies of departmental forms/leaflets and stationery requirements. Maintain effective diary management as required by management. Process incoming/outgoing post, taking appropriate action as necessary. Maintain an efficient filing and records system, encompassing medical secretarial services. Collate statistical information and prepare returns appropriate to grade as required by management. Arrange and attend formal and team meetings to take notes, produce minutes, draft agendas and ensure members receive agendas and relevant enclosures on time. Provide general support to the meetings and ensure all arrangements for facilities are made. Working for our organisation About Us Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country. Across the whole of the region we provide: · Adult and older adult mental health services · Specialist learning disability services · CAMHS Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving. As a public body, we are accountable to the people we serve. The Trust Board is responsible for determining the strategy and overall direction of the Trust in an open, honest, and transparent manner. We’re using our position as an NHS Foundation Trust to strengthen our ties with the local community. We have a large and growing membership, and we’re always encouraging people to join our Trust as members. Members are kept informed of what is happening in the Trust, and their advice is sought on ways we can improve the effectiveness and responsiveness of our services. Detailed job description and main responsibilities Please see the documents attached for a detailed Job Description and Person Specification for this role Applying and timelines We may close this advert early if we receive a high volume of applications, so please apply soon. We shortlist after the closing date and will contact shortlisted candidates usually within two weeks. If you haven’t heard by then, you haven’t been shortlisted. Please check your email for updates and contact Recruitment for feedback. Pay and contracts Most NHS roles are paid under NHS Agenda for Change. With us - your starting point is set against the advertised band and your relevant NHS service, with progression through annual increments. Medical and Very Senior Manager roles follow separate national pay frameworks, not Agenda for Change. Details are provided in each advert and during recruitment. Standards and checks · Clinical posts up to and including Band 4 are expected to hold the Care Certificate. If you don’t have it yet, we’ll support you to complete it in post. · Some roles require a Standard or Enhanced DBS check under part V of the Police Act 1997. Having a criminal record won’t automatically prevent employment. We consider the role and individual circumstances. · We are an equal opportunities employer, offer flexible working, and are a smoke free Trust. Inclusion, equality and adjustments · We are an equal opportunities employer and offer flexible working. · We are an anti-racist, disability-inclusive and LGBTQ-inclusive Trust. · We welcome applications from under-represented groups and people with lived experience relevant to our services, including Black and Asian colleagues, Disabled people (including non-visible disabilities such as neurodiversity and mental health) and LGBTQ people. · Disabled applicants can request consideration under our Guaranteed Interview Scheme where essential criteria are met. You can ask for reasonable adjustments at every stage of the process. Our culture and values Best for the Black Country is our improvement journey. We share a clear vision and values, lead with compassion and visibility, listen to every voice, keep improving what we do and take ownership for delivery. You’ll feel it in how teams support each other and in the impact your work has on local people. If you want to contribute, learn and progress, this is a great time to join us.