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Travel Claims Administrator - Cardiff (Hybrid)
IMG is seeking a Travel Claims Administrator for a Hybrid role based in our Cardiff Office. This is a 4-month temporary, Full-Time position, Monday to Friday, with a salary range of £20,319 to £22,000 (dependent on experience and pro-rata).
The Travel Claims Administrator acts as the first point of contact for incoming calls, faxes, and emails, referring inquiries to the appropriate Claims Handler when necessary.
About IMG
As one of the world's leading International Medical Insurance companies, IMG provides services to individuals and companies worldwide. Our UK operations offer 24/7 medical assistance and handle a wide range of travel claims, including lost luggage and pet care.
Opportunity
This role is ideal for those looking to start or expand their career in insurance. Join a dedicated team of experienced professionals and develop new skills.
Key Responsibilities
1. Serve as the first contact point for calls, faxes, and emails, directing inquiries appropriately.
2. Set up new cases and claims on the Trident Travel system.
3. Perform administrative duties such as managing external post, claims settlements, and attaching mails in the system.
4. Verify policy details and issue the correct claims forms.
5. Support Claims Handlers as directed.
6. Communicate professionally and courteously with all stakeholders.
7. Handle policyholder and client inquiries promptly and professionally.
8. Ensure all information complies with policy terms.
9. Document all call and email interactions accurately.
10. Adhere to service standards and support provided accordingly.
11. Record all communications in the system.
12. Perform additional tasks as assigned by your supervisor or the Head of Operations.
Candidate Profile
* Experience in insurance, assistance, or similar (preferred).
* Excellent written and verbal communication skills.
* Proficiency in Microsoft Office.
* High accuracy and attention to detail.
* Ability to work under pressure within a team.
* Customer service experience is beneficial but not essential.
* Fluent in English; additional languages are a plus.
* Previous administrative experience (preferred).
* Flexibility to start and end later in the day.
What We Offer
* Hybrid working arrangements.
* Competitive salary (£20,319 - £22,000).
* Internal promotion opportunities.
* Social events including summer and Christmas parties.
* Day off for your birthday.
* Healthshield Cash Plan and travel insurance.
* Annual leave starting at 22 days plus 9 bank holidays, increasing to 30 days.
* Christmas Eve off.
* Employee recognition events.
* Volunteer days.
IMG is committed to diversity and equal opportunity. All qualified applicants will be considered without regard to race, ethnicity, gender, or other protected statuses.
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