Software Support Technician
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About Us
Henry Schein One UK is a tech company with a mission to redefine dental care, creating a future where personalised, AI‑driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.
We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world‑class SaaS products. Culture matters to us. Celebrated as one of the ‘Sunday Times UK’s Best Places to Work’, our culture as an inclusive and forward‑thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.
What We Do
Tech for good! Our SaaS product Dentally solves real‑world problems across three core areas.
* Clinical – AI‑powered diagnostics and note‑taking, giving dentists an extra set of expert eyes on every x‑ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.
* Practice Management – Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging.
* Patient Experience – A digital‑first experience that empowers patients to manage appointments, complete medical forms, and make payments – all from their own device.
About You
You are an ambitious, career‑driven individual who is highly self‑motivated and can work independently or collaboratively within the department. You have strong communication and interpersonal skills, enjoy working in a fast‑paced and changing environment, and are confident in learning the software, building your knowledge, and talking confidently with our customers. You will develop relationships with our customers, be empathetic, and help them leave the conversation more knowledgeable.
What You'll Be Doing
* Coaching customers through their queries relating to their software via different forms of communication (phone and online chat).
* Empathetically approach customers' questions and reassure them you’re able to help.
* Professionally and politely encourage our customers to adopt a self‑serve approach by sharing the relevant Support Document with them to guide them to a solution while ensuring they know you are with them every step of the way.
* Troubleshoot any questions from our customers where the answer is not instantly obvious, using all resources available to you to achieve this.
* Empower our customers to get the best of our software so they can deliver vital patient care and make their lives easier.
Your personal attributes
* Great communication and collaboration skills working with business stakeholders.
* Show initiative and ability to analyze situations with a level of technical expertise.
* Strong attention to detail.
* Highly organized.
* Ability to stay calm under pressure.
* Excellent verbal and written communication skills.
* Empathetic and authentic, approachable and friendly.
* Inquisitive, able to identify problems and present solutions.
* Self‑motivated and diligent, self‑aware of their own training requirements, and happy to seek support and develop their knowledge.
Our recruiting process
* 30 min intro call with our Talent Acquisition Team.
* 30 min of online cultural and cognitive assessments.
* 60 min interview with the support hiring team.
After this, we aim to make a decision within 24 to 48 hours.
Diversity
Diversity at Henry Schein One is all about being yourself. Diversity and inclusion are integral to every aspect of our business. We are proud to be an equal‑opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business.
Our Values
Community
* Each Person is as Important as the Next.
* Open Communication.
* Diversity & Inclusion.
Caring
* Corporate Citizenship.
* Shared Success.
Career
* Ethics.
* Recognise Creativity & Encourage it.
* People are our Greatest Asset.
Seniority level
* Entry level
Employment type
* Full‑time
Job function
* Information Technology
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