Job Overview
1. The role will require that you can work as part of a Team of Hosts who which are responsible for maintaining all of the Internal areas to the high standards expected. Close co-operation with others is essential when working within the Department as is the capacity to work responsibly as an individual to complete given tasks. Your daily and weekly tasks are assigned to ensure that the Department meets its scheduled requirements and Client expectations. You will be the visible face of Bluewater thus you are expected to provide all our Guests with the very best level of service ensuring an enjoyable and memorable visit to Bluewater.
Main Duties
Duties and Responsibilities:
2. To ensure that Bluewater is safe, secure, clean and tidy at all times
3. To be the professional representative of at Bluewater at all times
4. To achieve high levels of customer satisfaction across all areas of our service to customers at Bluewater
5. To achieve continuous improvement in the quality and efficiency of our services and in customer satisfaction
6. To assist in assessing the success of the development and to help improve our strategy for future schemes
7. To comply with Health & Safety at work regulations, fire regulations, and safe working practices
8. To comply with our Quality and Environmental Policy and Procedures
9. To provide a proactive service that delivers a positive Guest experience
10. To add the ‘wow' factor by delivering a service that goes the extra mile
11. To help build the fact of Bluewater (energetic, fun, trusted, likeable and reliable)
12. To provide a professional and timely Guest service
13. To respond to Guest issues in a professional and effective way with the intention of giving Guests a ‘surprise and delight' feeling in the way the issue has been managed
Staff working in the Wintergarden
14. Collection, cleaning, and delivery of trays in the food court
15. Cleaning tables, chairs, and any other furniture in the Wintergarden
16. Sweeping and cleaning floors to ensure they remain free of food and other waste.
17. Ensure that the service point remains clean and clear of obstacles
18. Attending to reactive jobs such as spillages
19. Emptying bins - refuse collection and disposal
Staff working on Malls
20. Ensure that the malls and public areas of Bluewater are kept free of waste at all times
21. Clean tables, chairs, and any other furniture in the common areas as per the schedule
22. Sweep and mop welcome halls and malls
23. Clean the rails and plinths in the malls
24. Attending to reactive jobs such as spillages
25. Emptying bins - refuse collection and disposal
26. Vacuum all carpeted areas of Bluewater using the assigned equipment
27. Deep cleaning of common areas including halls, malls, and toilets (as required)
28. Cleaning office areas (as required)
Staff working in Toilet areas
29. Maintain cleanliness of the toilet and family rooms at all times
30. Clean sink & mirror areas throughout the day
31. Replenish soap and toilet rolls as and when required
32. Clean in and around toilets and urinals
33. Clean floor, ledges, edges, walls and doors as needed throughout the day
34. Empty bins within the toilets
All staff
35. Report all accidents/incidents and near misses to the Help Desk
36. Report all building/fabric defects or hazards to the Help Desk
37. Periodically carry out deep cleaning as requested by your manager
38. Attend to any reactive jobs within and/or outside of your work area as assigned to you by your Team Leader.
What we are looking for
Knowledge, Experience & Personal Skills
Essential
Desirable
Knowledge:
· Relevant Job experience, preferably in an Internal retail environment
· Have had health and safety training and understand the principles
Experience:
· following processes and being able to work with own initiative for periods of time
Personal Skills:
· Empathy to Guests
· Excellent communicator
· Good team worker
· Strong customer service ethic
· To be flexible in working approach
· Must have sound interpersonal skills and pay attention to detail
· Good command of English Language
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .