* Customer Success Executive
* £35,000 base salary
* 1 day per week in central London
My client is a SaaS scale-up based in London who connect companies with vetted freelance specialists across Tech, Marketing & the Creative industries alongside an all-in-one SaaS solution that manages payroll, compliance, bookings and more.
They are looking for a Customer Success Executive with around 1 years’ experience in a Customer Success or Account Management role looking for a role where they can start to really kick start their Customer Success Career.
What the Customer Success Executive will be doing:
* Be the customer’s first point of contact and provide feedback loop to the product team to help improve the platform
* Identify opportunities for growth by relaying information back to the Account Management team
* Respond to support queries, provide answers and be the go-to guide
* Promote the value of the product
* Assist in creating training courses and educational materials
* You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary
What the Customer Success Executive should bring:
* Possesses an entrepreneurial spirit
* Proven work experience in a Customer Success role
* Exceptional ability to communicate and foster positive business relationships
* Technical skills required, as they relate to the use of the product or service
* Possess a strong work ethic and relentless attitude to achieve success
* Open to a culture of innovation, professional development and collaborating with others in a team
What the Customer Success Executive will get in return:
You will receive a basic salary of up to £35,000, hybrid working, all the latest tech and 25 days holiday.
What do next:
Apply now and get in touch with Alex.