Service Advisor – CUPRA, SEAT & Škoda
Location: Stirling
Working Hours: Full-time, 42.5 Hours per Week, Monday to Friday 08:00–17:00 with Saturday mornings on rota
Salary: OTE £38,406
At West End Garage, we do things differently.
As one of Scotland’s leading privately-owned automotive retailer groups, we represent Škoda, CUPRA and SEAT across Stirling, Edinburgh and Dunfermline. With exciting growth plans, a brand-new CUPRA showroom opening in Stirling, and a strong focus on customer experience, there has never been a better time to join our team.
We are looking for an experienced, motivated and customer-focused Service Advisor to join our busy Aftersales team in Stirling.
This is more than a reception role — you’ll be the key link between our customers and workshop team, helping deliver an exceptional aftersales experience from start to finish.
If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering outstanding service, we’d love to hear from you.
The Role
As a Service Advisor, you’ll play a central role in the customer journey by:
Welcoming customers and delivering a professional, friendly experience
Managing service, repair and MOT bookings efficiently
Keeping customers informed throughout their vehicle visit
Explaining technical information clearly and confidently
Liaising closely with Technicians, Workshop Control and Parts departments
Identifying additional service or maintenance opportunities
Preparing invoices, estimates and service documentation accurately
Supporting workshop efficiency and daily loading
Helping maintain high levels of customer satisfaction and retention
Promoting the West End Garage experience and brand values at every opportunity
Requirements
Essential
Previous Service Advisor experience within a franchised dealership environment
Excellent communication and relationship-building skills
Strong organisation and time management abilities
Confidence using dealership systems and digital platforms
A proactive and positive approach to problem-solving
The ability to work calmly under pressure in a busy environment
Experience upselling additional work, products or service plans
Good IT and administration skills
A full UK driving licence
Eligibility to work in the UK
Desirable
Experience with EV or hybrid vehicles would be advantageous, although full manufacturer training will be provided
What We Offer
Competitive salary with achievable bonus structure
Company pension scheme
Employee vehicle schemes
Ongoing manufacturer and in-house training
Career progression opportunities across the group
Modern working environment with exciting brands
Supportive management team and positive culture
Long-established, family-owned business with strong values
Many of our managers and senior leaders started their careers within West End Garage — we genuinely believe in promoting from within.
If you are ready to start your career at West End Garage, then click APPLY now! We can’t wait to hear from you!
Your data will be handled in line with GDPR