Please note this is a hybrid working role requiring to attend an office in Cardiff (Llanishen) twice a week. About Us At Kerv, we leverage the power of technology to help our customers stay ahead. We do this through our brilliant people who focus relentlessly on the customer and their needs, delivering world-class cloud solutions and digital transformation. Launched in July 2020, Kerv is a next-generation ‘customer-first, cloud-first’ provider, created to help customers achieve successful business outcomes in a new digital era. All about the Role At Kerv, we’re not just about cutting-edge cloud solutions and digital transformation services. We’re on a mission to put people and customers first, always. Founded with a vision that values creating an exceptional workplace and building meaningful client relationships over chasing revenue, we’re here to revolutionise the tech industry with a heart. As an Operations Co-ordinator your responsibilities include the provisioning and support of Voice, Data, Mobile and Unified Communications. Your part to play Your responsibilities will encompass the following tasks: • Provisioning all products – Mobile, Mobile and Data Hardware provisioning, Connectivity, VoIP, Inbound and Outbound Voice, Compliance products and SIP • Communicating with customers and suppliers to coordinate delivery, provide regular updates, and manage handovers upon completion. • Ensuring timely and successful delivery of services to customers. • Addressing any issues related to orders and faults, while meeting all service level agreements (SLAs). • Conducting fault diagnostics and collaborating with suppliers/customers for resolution. • Keeping customers informed through phone and email communications. • Managing tickets and workflows using ServiceNow. • Performing general administrative tasks, including billing entry. • Strong technical expertise in telecommunications systems and networks, including experience with PBX systems, VoIP technologies, call routing, and data networks. • Proficient in configuring, troubleshooting, and maintaining telecommunications equipment and systems. • Strong problem-solving and analytical abilities, with the aptitude to quickly assess and resolve complex telecommunications issues. • Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels of the organisation. • Knowledge of industry regulations and best practices related to telecommunications. • Proficiency in project management methodologies and tools. • Attention to detail and a commitment to delivering high-quality work. • Ability to prioritise and manage multiple tasks in a fast-paced environment. • Strong organisational and time management skills. All about You • Minimum of 3 years of experience in managing telecommunications systems and networks. • Strong understanding of telecommunications infrastructure, protocols, and technologies. • Familiarity with telecommunications standards and regulations. • Excellent knowledge of project management principles and methodologies. • Ability to stay updated with the latest industry trends and technologies. You will live the Kerv values… Think Customer First Team is everything Spread good vibes Build future Do the right thing At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.