MARKET RESEARCH TRANSLATION TEAM LEAD
The Market Research Translation Team Lead collaborates with the Project Management team and is responsible for overseeing a team of Project Managers to ensure that Market Research translation and localization projects are delivered in alignment with IQVIA’s standards and client specifications.
1. Oversees daily management and provides guidance to a team comprising of Junior Project Managers, Project Managers, and Senior Project Managers
2. Manages the recruitment and selection process for new team members
3. Ensures both team and individual compliance with relevant IQVIA procedures and standard operating procedures (SOPs)
4. Monitors adherence to the Quality Management System
5. Develops and reviews CAPA plans as necessary in response to issues
6. Organizes assignment and allocation of translation projects among Project Managers, triages client requests, and aligns resources accordingly
7. Serves as the primary escalation contact for internal and external clients, managing their requirements as needed
8. Supports implementation of new services and processes within the team, in collaboration with the Market Research SME team
9. Assists Senior Project Managers in client account management and onboarding activities
10. Monitors team performance against KPIs and implement corrective actions when targets are not met
11. Coordinates training and development activities for the Market Research project management team, in collaboration with Senior Project Managers and Market Research SME team
Requirements:
12. Minimum of 5 years of experience in Market Research Project Management within the Language Services sector, with demonstrable line management responsibilities
13. Bachelor’s degree, preferably in linguistics, business, or other related fields
14. Expertise in Market Research Translation Services, with advanced project management skills across qualitative and quantitative services; thorough knowledge of tracker project practices is essential
15. In-depth understanding of the Market Research online survey lifecycle, with experience collaborating with programmers on overlay and link checking tasks
16. Familiarity with Market Research tools such as ConfirmIt and Decipher platforms
17. Advanced skills in client relationship management
18. Proficiency in English required; additional languages are beneficial
19. Strong written and verbal communication abilities
20. Attention to detail to maintain quality standards
21. Capacity to meet deadlines and manage multiple priorities in a changing environment
22. Problem-solving and analytical skills relevant to Market Research projects, including handling non-standard requirements
23. Ability to follow instructions, work independently, and use own initiative
24. Demonstrated advanced IT proficiency
25. Advanced TMS and CAT tools user, particularly for Market Research tracker studies; familiarity with XTRF, memoQ, or similar systems is required
26. Ability to develop and maintain effective working relationships with colleagues, managers, and clients
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