Are you passionate about providing exceptional customer service in a dynamic and fast-paced environment? If so, we have an exciting opportunity for you to become a vital part of our established team.
Our client is dedicated to excellence in customer service and administrative support and are looking for someone with similar passion to join their team.
Key Responsibilities:
* Provide high-quality telephone and administrative services with efficiency, friendliness, and professionalism.
* Liaise with customers, clients, and medical examiners to schedule medical examination appointments and address any queries that arise.
* Maintain confidentiality and act impartially at all times.
* Make and receive calls to and from medical professionals, insurance companies, and customers.
* Assist with case management, appointment scheduling, and report processing.
* Ensure compliance with ISO 9001 and ISO 27001 standards and company policies and procedures.
* Support team members and contribute to a collaborative work environment.
* Complete general administrative duties as required.
Requirements:
1. Excellent written and verbal communication skills.
2. Strong decision-making ability and accountability.
3. Financial accountability to achieve targets within specified timeframes.
4. Ability to work independently and as part of a team.
5. Flexibility...