Job Summary
Previous applicants who have applied and have been unsuccessful at the interview stage in the previous 3 months cannot reapply.
Visiting hospital is not fun and for some people, just getting to their hospital appointments and back home again is tough. It is for these reasons that we need people who can make arranging transport the easy part.
Our Patient Transport Service (PTS) provides NHS-funded transport for people who can't get to their healthcare appointments by other means. Could you help arrange those journeys for our patients?
The department is open Monday to Friday between the hours of 7:00am and 7:00pm, and Saturdays and Sundays between 8:00am and 6:00pm, 365 days of the year including public holidays.
We are looking for staff to work a range of rota patterns, including some weekends, all of whom will be required to work on public holidays if that is how the rota falls. Hours worked on bank holidays and weekends attract additional unsocial payments.
Initial training for the successful candidates will be a minimum of four weeks, full-time hours, at our headquarters in Wakefield. Once fully trained and competent, candidates may request to work on a rotational basis between home and our headquarters, depending on kit availability. Our headquarters in Wakefield remains the base for all staff, including home workers.
Main duties of the job
We are looking for someone who enjoys talking and is confident using IT. Your role will mainly involve speaking with patients, carers, and healthcare professionals to arrange journeys, then accurately recording information into our booking system. Everyone has their challenges, but if you find reward in helping people, we'd love to hear from you.
You will need to ask specific questions to ensure appropriate transport, sometimes speak slowly and clearly, repeat information, listen to concerns, and always remain polite, professional, and eager to make the caller's experience positive.
About Us
Yorkshire Ambulance Service (YAS) NHS Trust covers nearly 6,000 square miles, from rural moors to urban areas. We serve over five million people across Yorkshire and the Humber, providing rapid emergency and healthcare responses 24/7, with over 7,100 staff and 1,300 volunteers.
We aim to be an employer of choice, improving our offer to staff in health and wellbeing, benefits, and flexible working, including hybrid arrangements.
Benefits
* Flexible working options including part-time, job share, and agile working (role dependent)
* 27 days annual leave, increasing to 33 with service
* Contributory Pension
* NHS discounts on shops, restaurants, gyms, etc.
* Car lease and salary sacrifice schemes
* Employee assistance and counselling services
* Opportunities for research, career progression, and development
* Supportive staff networks
Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html
Job Details
Posted on 09 April 2025
Pay scheme: Agenda for change
Band: Band 3
Salary: £24,625 to £25,674 per year, pro rata
Contract: Permanent
Working pattern: Full-time, Part-time
Reference: 174-NEPTSCH-090425
Location: Yorkshire Ambulance Service, Headquarters, Brindley Way, Wakefield, WF2 0XQ
Job Description
See the attached job description for further information.
Application Instructions
Complete the application fully, check for spelling and grammar errors, and list previous employment in reverse chronological order. Use the Supporting Evidence section to demonstrate your suitability by describing your compassion, customer service experience, ability to work under pressure, and empathy. Your statement should be around 500 words and not a copy of your CV.
Person Specification
Skills / Competencies (Essential)
* Effective verbal and written communication
Qualifications / Knowledge (Essential)
* 4 GCSEs grades 4-9 including Maths and English
* NVQ Level 2 in Customer Service or equivalent experience
* Proficiency in Microsoft Office, including Word and Teams
Desirable
* Previous clerical experience
Experience (Essential)
* Providing excellent customer care
Desirable
* Experience working in a call centre
Other Requirements
This role is subject to a Disclosure and Barring Service check.
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