Cleaning Service Support Manager Location: Oxford
Hours: Monday to Friday, 37.Flexible to the Client's needs
Here at Mitie we are looking for a Cleaning Service Support Manager to build relationships and rapport with contract clients at the John Radcliffe Hospital.
Complete audit inspections for the site,
Review performance of delivery against the Service Level Agreement and Cleaning Specification,
Manage and implement employee wages, rota's, performance meetings and schedules,
Deliver adequate Health & Safety compliance, following the clients statutory Fire and Safety regulations to mitigate potential risks,
Managing budget control, ordering materials for the Hospital and booking training sessions for the team,
Background in Cleaning / Healthcare settings
Experience in managing and ensuring excellent service delivery to various client contracts
Excellent management skills including strong organisation and time management abilities
Great customer service skills to liaise with clients effectively
Previous management experience in managing soft services/cleaning within a Hospital or Healthcare environment of facilities management
Excellent customer service with good communication skills and a good understanding of written and verbal English
IT literacy in Microsoft packages but especially Microsoft Office