Inventory manager

📍Location: East Croydon

🕒Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

💷Salary: Competitive

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

The Supply Chain team are responsible for delivering superb Distribution Centre and in store availability across our 800+ stores and are organised in sub teams around the key Commercial departments.

Here's the exciting bit…a great day includes

• Protect on shelf store availability on branded Hair, Skin and Personal Care products
• Deliver 95% Distribution Centre availability by ordering the right stock in at the right time, pre-empting sales peaks and troughs
• Place and control purchase orders with suppliers ensuring stock levels are managed within business budgets, and delivering a smooth flow through the DC network
• Launch promotional events with enough stock in store vs sales forecast for a healthy store set up to support the strongest sales possible
• Maintain a rolling collaborative demand forecast ensuring our Buying team and supplier contributes to the plan
• Ensure each product is set up correctly to allow it to move smoothly from supplier, to warehouse, to store, to customer
• Liaise regularly with suppliers to ensure they meet agreed service standards, work through any delivery issues and align on future risks and opportunities
• Report as required on availability, stock levels and supplier service levels
• Work closely with Buying & Merchandising Teams to land strong promotional, seasonal and new line availability
• Assist in driving down the levels of slow moving stock in the business
• Plan, track, trade and report branded hair and International Beauty (Skin)
• Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our Online and Offline platform

What you’ll need to succeed

• Ideally a minimum of 3 years experience in Supply Chain or Merchandising role
• You will have strong numerical and analytical skills to help deliver first class availability in our Distribution Centres and stores
• You will be confident in communicating with internal and external stakeholders, such as our Buying, Merchandising, Store and Warehouse/Distribution teams. Relationship building is a key attribute the candidate must be able to demonstrate
• We require confidence with IT as much of the job is spent utilising applications such as Retek. Knowledge of Excel including V-lookups and pivot tables is essential
• Previous experience of demand planning, PO and supplier management
• Sees every interaction with the customer as an opportunity to delight them and
• comfortable using different platforms to communicate with them
• Understands customer needs and empowers others to remove any barriers to deliver great service
• Uses positive language and behaviours in all interactions with customers and colleagues, building trust and rapport
• Always prioritises actions which delight the customer/colleague
• Suggests and supports new ideas and ways of working which are designed to improve service
• Confidently communicates, challenges and gives feedback to others
• Encourages teamwork & collaboration between their own team and others
• Recognises the strengths & contribution of various teams, builds on networks to understand priorities of others and how to add value
• Seeks feedback and listens to it, takes responsibility to find positive outcomes and solutions
• Generating ideas and feeling that they can be shared both within their immediate team and outside of the team
• Is confident using data to make tactical decisions
• Is knowledgeable about their specialism and has an awareness of their wider market and to support with the current trends in their business area
• Actively looks for new ways of working through Ai that would benefit the business and move things forward
• Actively developing your ability to use AI effectively and think critically about outputs
• Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion

Here's what's in it for you:

• 33 days holiday rising to 38 days with length of service. (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support...

Come and be part of something special!