Tenancy Enforcement Advisor £27,060 Hybrid - weekly presencerequiredin either Rushden or Boston office Permanent, Full Time As aTenancy Enforcement Advisor atAmplius,youllbe the first point of contact for customers reporting anti-social behaviour and neighbourhood management concern - making sure every interaction is handled with empathy,professionalismand confidence. Youllsupport customers from the first call or webform submission, ensuring cases are captured accurately and directed swiftly to the right colleagues, helping us deliver exceptional service across our communities. Salary:£27,060 Contract:Permanent Your week: Full Time 9am to 5pm Location: Hybrid weekly presencerequiredin either Rushden or Boston office Snapshot of your role Be the first point of contact for all anti-social behaviour (ASB) and neighbourhood management queries via calls and webforms. Triage, risk assess and action plan incoming contacts, providing clearinitialadvice and opening cases on the system. Deliver excellent, empathetic customer service, building rapport and ensuring a positive first experience. Escalate disclosures of Domestic Abuse or Safeguarding in line with Group policies. Record all customer interactions accurately and compliantly, ensuring data protection requirements are met. Achieve key performance indicators, including communication timescales and customer satisfaction targets. Whatwerelooking for Good written and verbal communication skills with the ability to handle sensitive conversations. Strong ICT and administrative skills with confidence using systems and recording information accurately. Ability to manage individual and team targets whilemaintaininga high-quality service. Confident in dealing withdifficult situationsand resolving them in a positive, customer-focused way. Desirable Experience of high-volume call handling. Knowledge of anti-social behaviour and relevant legislation. DBS clearance may be requiredfor this role Please read the attached Job Description before applying so you get the full scope of the role. Timeline Closing: Wed 11th February Virtual Interviews: Mon 16th February Important-We do not provide visa sponsorship; you must be eligible to work in the UK. You must residein the UK for the duration of your employment and provide Right to Work evidence. We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. The Company Ampliusis one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialisthousingand home ownership options.Werea team of over 1,300 colleagues driven to have a positive impact on peoples lives and provide affordable homes that make a difference.