Description It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation. Working in the NEO Transformation Programme calls for thoughtful personal initiative and accountability. Open and emotionally intelligent collaboration with our delivery partners, continuous improvement and the humility to serve and learn as we aspire to model the change we seek to bring about. This exciting new role involves shaping a strategic roadmap by co-creating with Heads of Service and connecting with key internal and external stakeholders to shape the future of our business. You’ll need to understand how we work now and how we want to work in the future, while maintaining a holistic view of the strategic direction and desired outcomes. You’ll need to be resilient and comfortable with change. And have an outcome focused mindset with an ability to stay energised to bring our operational teams positively through phases of change to entirely new ways of working. This role is responsible for guiding the service area through our transformation programme. This includes modernising service delivery, replacing ERP systems, onboarding new clients, and developing new service lines. The role acts as a bridge between service delivery teams and transformation initiatives, balancing daily service delivery needs with strategic transformation goals. Duties will include, but not limited to: Collaborating with service owner and key stakeholders to develop a strategic roadmap, aligning transformation goals with broader business objectives. Contribute to defining milestones, deliverables, and KPIs to measure transformation progress, and providing regular updates to senior leadership. Work closely with the Neo Programme to enhance the efficiency, scalability, and quality of service delivery. Acting as the primary liaison between service delivery teams and transformation teams, ensuring clear communication, continuity of service delivery and knowledge-sharing. Overseeing the development and implementation of service delivery solutions that support transformation milestones and cost-saving initiatives. Ensuring operational readiness for new ERPs and technologies and using data insights to guide transformation decisions. Facilitate the onboarding of new clients on to the service, alongside subject matter experts, project managers and the service owner. Work with Process Improvement Specialists and Service Designers to ensure that new and existing service lines are scalable, efficient, and aligned with customer needs. Act as an ambassador for organisational values within Operations, promoting an inclusive and customer-focused culture. Promote and support a continuous improvement approach, ensuring that quality standards are met through robust reviews and constructive feedback. To be considered for the role you will need: A proven track record of operational service delivery in Finance Shared Services, programme management and transformation. Competent in budget management, forecasting, and resource allocation to support work packages. Knowledgeable of change management principles, including employee engagement strategies, change readiness assessments, and methods for addressing resistance. Strong stakeholder management capability, guiding cross-functional collaboration, and clearly communicating outcomes and goals. Proven ability to lead through empowerment, supporting resilience and adaptability. Proficiency in digital tools and data analysis, using insights to drive strategic improvements in services. Excellent people management experience, including coaching and mentoring Can demonstrate creativity and flexibility in managing change and solving complex challenges. Strong understanding of a customer centric approach to enhance the client experience. A track record of supporting change initiatives and driving successful outcomes Excellent relationship management and stakeholder engagement skills In-depth working knowledge of industry standards and best practices First class written and oral communication skills A mature sense of accountability for outcomes For additional information and a confidential discussion please contact our Recruitment Team on recruiting@uksbs.co.uk. We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website. UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying. We look forward to hearing from you. We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.