Posted: 8 June
The role
Team Leader - Motor Claims
Location: Bolton (Office-based with flexible working options)
Salary: Range from £31,500 to £38,000 depending on experience
Type: Full-time, Permanent
Hours: Monday to Friday, 9am - 5pm (35 hours)
Are you a natural leader with experience in motor recovery claims? If you're ready to take the lead in a technical, fast-paced environment where your knowledge and people skills really make a difference, this role could be the next step for you.
What You'll Be Doing: Team Leader - Motor Claims
- Leading a team of recovery claims handlers managing non-fault motor claims from first notification through to final settlement
- Handling escalated queries, complaints, and complex claims
- Monitoring team performance and supporting staff development through coaching, mentoring and training
- Working with internal stakeholders to meet recovery targets and maintain service levels
- Reviewing reports and KPIs to spot trends, prevent backlogs, and drive performance
- Ensuring full FCA compliance and supporting GDPR and confidentiality requirements
- Contributing to recruitment, onboarding, and HR processes for your team
What You'll Bring: Team Leader - Motor Claims
- Strong background in technical motor recovery claims
- Experience in a team leadership or supervisory role
- Confident communication skills, written and verbal
- Solid understanding of FCA, FOS, and general claims compliance
- Excellent organisation and prioritisation skills under pressure
- CII Certificate in Insurance (essential), Dip CII is a bonus
- Microsoft Office proficiency and data confidence (Excel, Outlook etc.)
What's In It For You: Team Leader - Motor Claims
- Increased holiday allowance with length of service
- Your birthday off, plus a half-day for seasonal shopping
- Holiday sell scheme
- Free parking and casual dress code
- Support for industry qualifications
- Bonus scheme for going above and beyond
- Cycle to work scheme
- Friendly, supportive environment with trained mental health first aiders on-site
If you want to lead a high-performing team, enjoy the satisfaction of getting the result, and work in a business that values your input, we'd love to hear from you
