Sales Coordinators
Location: Surrey
Job Type: Full-time & Part Time
Hours Available: Monday to Friday 8am to 5pm, 8.30am to 5.30pm and 12.30pm to 5.30pm
Are you looking to join a growing business within a friendly and dynamic team? An exciting opportunity has arisen for a dedicated Sales Coordinator to join a vibrant and collaborative Sales team/ This role is pivotal in managing customer interactions, processing quotes and orders with precision and ensuring high-quality customer experience. The Sales Coordinator will play a key role in maintaining commitment to continuous improvement and exceeding expectations.
Day-to-day duties of the role:
Process quotes and orders through multiple channels efficiently and effectively.
Engage in upselling and cross-selling where appropriate.
Support with tender quote input
Proactively escalate issues and manage customer expectations.
Build and maintain strong relationships with customers, getting to know them on a first-name basis.
Handle calls and enquiries in line with service level agreements (SLAs).
Follow up on quotes and manage the sales inbox.
Contact customers for any queries on quotes/orders to ensure accuracy and adherence to company policy.
Assist other areas of sales as required and ensure smooth handover of after-sales queries.
Contribute to the quote conversion rate by efficiently turning quotes into orders.
Required Skills & Qualifications:
Essential:
Experience in a fast-paced customer service environment.
Strong customer service skills with excellent communication and listening abilities.
Proficient telephone manner and strong order processing skills with attention to detail.
Desirable:
Knowledge of the plumbing industry or technical experience in the industry.
Familiarity with CRM systems & Microsoft Office.
Experience in proactive calling.
Benefits:
Competitive salary and job stability.
Opportunities for professional growth and development.
Supportive team environment focused on innovation and efficiency.
Please apply online now to avoid disappointment.