At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.Would you like to use your organisation and communication skills within an exciting and progressive company?We currently have a fantastic opportunity available for a Work Planning Technician to join our team based in Exeter. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £25,274 per annum + excellent benefits and rewards.About the role:In this role you will be responsible for providing effective work planning, scheduling and contract management. This will include the planning and scheduling of work for the Meter Reading and Meter Maintenance Field Teams, as well as supporting the non-household meter reading contracts. A key function of this role will be to support a multi-skilled, proactive and flexible approach to the Work Planning team’s activities and additionally maintain field-based performance metrics; delivering end to end customer service to provide high quality customer care, in accordance with business you’ll be doing:
What you’ll be doing:
1. Effective use of planning and scheduling systems to optimise productivity in the Metering Teams by identifying and issuing work based on centrally available information.
2. Running reports for Company performance reporting, board report and performance management; ensuring outputs are supplied to the optimum quality and timescale.
3. Admin support of the contractual measures and business systems.
4. Liaise with partners and other business areas to resolve queries and respond within agreed timescales to compliment resolution.
5. Support all Metering Teams in delivering high levels of customer and technical service to meet business objectives and drive continued improvement.
6. Work to proactively reduce and prevent Long Unread Meters
7. Be responsible for identifying and mitigating areas of risk to performance with through continuous recording of daily risks and liaison with team managers to allocate resources accordingly across depot areas.
What we are looking for:
8. Confident ability in using excel
9. Good general standard of education with a minimum of GCSE Grade C or equivalent in English and Maths
10. Excellent oral and written communication skills
11. Resilience and ability to stay calm when under pressure
12. Ability to organise and prioritise
13. Build and maintain cooperative working relationships with others.
What's in it for you:
At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:
14. Generous holiday allowance plus bank holidays
15. Buy or sell annual leave to offer you extra flexibility
16. Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
17. We offer free car parking at the majority of our sites
18. Take up to 26 weeks’ additional maternity leave
19. Share your parental leave and split your time off to care for your child how you choose
20. Invest in Pennon Group plc through our employee share schemes
21. We support our people by offering a free, confidential Employee Assistance Programme
22. Look after your wellbeing with our Champion Health support platform
23. Enjoy free eye tests and discounts on frames and lenses at Specsavers
24. Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
25. A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more
26. A discretionary Bonus
27. Competitive Contributory Pension
28. And plenty more!
Closing date: 4th January 2026Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.Our core values which are essential to our success are:Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.Be the Future - Embrace change. Drive Progress. Own the challenge.