THIS POST IS FIXED TERM UNTIL 31 MARCH 2027 DUE TO FUNDING.
To provide comprehensive clerical, administrative and secretarial support to the Online CBT Team, including organising meetings, preparing agendas and papers, recording minutes and following up actions. Offer non‑clinical support to users: registering patients, monitoring progress and discharging them when they complete or disengage. Support users via the online platform and telephone, ensuring patient information is handled confidentially and input correctly. Promote and administer the Online CBT service throughout Powys.
Responsibilities
* Organise meetings, prepare agendas and papers, record formal minutes and follow up actions.
* Register service users, monitor progress, discharge users upon completion or disengagement.
* Provide support to users via the online platform and telephone.
* Ensure patient information is treated confidentially and input correctly into the Online CBT Programme.
* Promote and administer the Online CBT service across Powys, maintain patient records, provide activation details, monitor usage and offer technical support.
* Provide progress reports and updates to referring healthcare professionals and GPs through letters and feedback forms.
* Record programme issues, escalated to the software provider and track recovery/correction.
* Coordinate and facilitate access to the service: book appointments at community sites (libraries, job centres, etc.) and arrange access to computers/printers.
* Offer support and advice to referring healthcare professionals, answer queries, and supply referral packs regularly.
* Maintain stock control of consumables required for the service (referral forms, information sheets, etc.).
Qualifications and/or Knowledge
* NVQ3 in a related subject or equivalent.
* GCSE English and Mathematics (grade C or above, or equivalent qualification).
* Typing/Word‑processing qualification (e.g. RSA level 3 or equivalent).
* Experience of using Microsoft packages.
* Excellent verbal and written communication skills to build effective working relationships with colleagues at all levels.
* Evidence of strong administrative and planning skills, ability to plan against multiple concurrent activities and deadlines.
* Minute‑taking skills.
* Ability to travel across Powys.
* Ability to deal with confidential issues in a professional manner.
* Ability to demonstrate assertiveness (e.g. planning for a new system change).
* Experience of supporting programmes or projects, ideally within the NHS or a public sector organisation.
* Ability to speak Welsh (desirable).
Experience
* Experience of relevant practical administrative work, including arranging meetings, handling telephone enquiries and maintaining office systems, both electronic and manual.
Equal Opportunity
Applicants are invited to apply in Welsh; any application submitted in Welsh will not be treated less favourably than an application made in English.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£26,300 to £27,890 a year, pro rata.
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