Customer Services Assistant
Leeds Building Society, Leeds, United Kingdom
How you'll help us live our purpose
We've been helping our members save for their future and buy a home of their own since 1875. By joining us, you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It's a purpose that drives everything we do and one we're proud of. And you can play your part too - join our dedicated team in the Leeds branch and support you to give our members the great service we pride ourselves on, whatever they're saving for.
How you'll make a difference
You will be a friendly face at Leeds when our customers come into the branch, assisting with all branch-based products and services. You will open savings accounts for those looking to invest for a fixed term or save for an important event. You will make follow-up calls and take incoming calls to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post, and ensuring that customer records are accurate and up to date.
What you'll bring to the role:
* Experience of working with customers delivering exceptional service
* Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
* Resilient and able to handle challenging customer situations
* A passion and drive to achieve good customer outcomes
* Previous experience working with Microsoft Office or in-house computer packages
* Ideally educated to GCSE level including Maths and English or equivalent
And in return, you'll get the best from us:
* An annual colleague bonus of up to 12%
* Matched pension contributions of up to 10%
* 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
* Colleague Mortgage and Saver products
* Electric vehicle scheme / Cycle to Work scheme
* 2 days' volunteering per year
We'll give you a place to belong with the support to learn, develop, and shape a meaningful career.
Why choose Leeds Building Society?
Our business is centered around our people. Our colleagues are at the heart of everything we do, and we're extremely proud of our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
You'll be joining a purpose-focused culture that helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognizes the progress we're making to embed our purpose with our colleagues and the actions we've taken to put home ownership within reach of more people, generation after generation.
Closing Date: 28th April 2025
Why wait? Apply now. We'd love to hear from you. But don't wait around — we may close the advert early, and we'd hate for you to miss out.
Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter, as we'd like to find out more about the skills and experience you could bring to the Society. We're committed to supporting you to be at your best, and if you'd like to discuss any reasonable adjustments, please reach out to us.
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