Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Hemel Hempstead
Overview
Join Santander as a Customer Experience Advisor. You’ll be the friendly face and voice for our customers, acting as a listener and problem solver. You could help with simple cash transactions, assist with technology in the banking hall, transact with customers over the phone, or protect customers against fraud and scams. Life in a branch is busy, varied and challenging, and you’ll be supported by a close-knit team. You’ll be flexible and comfortable undertaking a broad range of activities in a multi-skilled environment, acting as the eyes and ears of our business.
Responsibilities
* Act as the first point of contact for customers in branch or over the phone
* Assist with day-to-day transactions, queries and servicing
* Answer customer calls into our contact centre
* Build relationships and identify solutions for customers
* Develop knowledge of services and products to help customers
* Identify and suggest ways to improve the customer experience
What you’ll bring
* Proven ability to deliver outstanding customer service, from a face-to-face or telephony background
* Ability to communicate effectively with customers to understand their needs
Nice to have
* Desire to go above and beyond for customers
* Effective teamwork and a flexible, can-do approach
* Openness to a broad range of activities beyond standard expectations
* Ability to grow, adapt and change with business needs
Role details
* The role is based in our Hemel Hempstead branch
* 12 month fixed-term contract
* Full-time role, 35 hours per week across Monday to Saturday, 8:00am – 6:00pm
Inclusion
Santander is creating a thriving workplace where all colleagues belong and succeed. We celebrate diversity and develop talent through living our values of Simple, Personal and Fair.
How we’ll reward you
In addition to salary, we offer a range of benefits you can tailor to your needs:
* Starting salary of £24,000 plus a £500 annual cash allowance for benefits
* 25 days’ holiday plus bank holidays (26 days after 5 years), with option to purchase up to 5 extra days
* Eligible for a discretionary performance-related annual bonus
* Voluntary healthcare benefits at discounted rates (medical/dental insurance, health assessments)
* Free access to digital health services, GP and wellbeing apps
* Employer pension contribution of 8% (up to 12.5% with employee contribution, with cash option)
* Company-funded life and income protection insurance, with optional additional cover
* Charitable giving and community partnerships support
* Share plans and 24/7 access to an online employee discount platform
* Staff versions of Santander products available with no fees
What to do next
If this sounds like a role you’re interested in, please apply. If you need recruitment process accommodations, contact resourcing@santander.co.uk.
Additional Information
We welcome applications with understanding that relocation may not be provided. Santander pays mandatory government fees for visa sponsorship where applicable. You may be responsible for personal immigration and relocation costs.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales, Public Relations, and Customer Service
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