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Job Title: IT SupportTechnician
Role Type: Full Time 15 hours IT Support per week
Location: Hybrid Remote
The Company
For nearly 50 years, Rough Trade has been trusted by customers and the music industry to shine a spotlight on the best new music from all over the world. This has afforded Rough Trade a unique role and scope of opportunity within the UK and Global music retail industry. There is no other music retail shopping experience quite like that offered by Rough Trade. This role is a unique chance to be part of something truly special within the music retail landscape, and for the right candidate to truly make their mark.
At Rough Trade we value diversity and inclusion across everything that we do. From the records that we sell to the events that we hold, to the incredible people who work in our stores, we are committed to delivering the best possible experience for everybody.
The Role
IT Responsibilities:
As a part-time IT Support Engineer you will join the team in a two-day-per-week capacity, focusing on our Warehouse, Head Office, and store locations. This role involves providing technical support, troubleshooting, and ensuring smooth IT operations across the business, as well as offering training and support with the install and implementation of new software and hardware.
There will be the expectation that the successful candidate is able to travel between our locations as required to carry out the responsibilities of the role, responding to and resolving IT support requests from employees in the warehouse, head office, and store teams, addressing hardware, software, and network issues specific to each location. All work related travel will be paid for by the Company.
You will provide assistance with the installation, configuration, and maintenance of IT equipment and systems in different operational areas, including but not restricted to order fulfilment systems in the warehouse, office networks, and retail hardware and software such as tills, PDQs and other related systems.
You will also conduct regular system checks, updates, and backups to ensure data security and integrity across all areas of the business, collaborating with various departments, and in particular the Digital Product Manager to streamline IT processes and enhance overall efficiency, tailored to the specific requirements of each business area.
You will maintain the businesses asset register and carry out remote trouble shooting for our devices when required.
You will have the opportunity to support with the implementation of IT projects and initiatives specific to the warehouse, head office, or stores as required and documenting IT procedures, issues, and solutions for future reference across the different operational segments.
The key software applications that we employ are Google Workspace, Slack and Erply, so familiarity with these would be an advantage.
Part of your IT role will be to manage the procurement of new devices and manage the end of life process for damaged or obsolete devices, whilst providing recommendations for preferred models which will allow us to most efficiently meet business goals in line with technical and budget requirements.
Candidate Requirements
* Proven experience in IT support or a related field, preferably within a diverse operational environment.
* Strong knowledge of IT and EPOS systems, hardware, software, networking, and troubleshooting techniques relevant to an omni-channel retail business.
* Familiarity with inventory management software, and technology specific to warehouse operations.
* Excellent problem-solving and communication skills adaptable to different operational contexts.
* Ability to work independently and collaboratively within varied teams.
* Prior experience in supporting IT infrastructure across different operational segments is a plus.
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Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Part-time
Job function
* Job function
Information Technology
* Industries
IT System Training and Support
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