Plymouth, Devon (Remote role with travel to client sites)
c£40,000 per year
25 days holiday plus bank holidays, Pension (local government 22%), Life Insurance, etc.
The Opportunity
Our client based in the Education sector are looking for an IT Services Manager on a permanent basis. This is a senior operational role, responsible for ensuring consistent, high quality IT support for staff and students across multiple sites.
You will manage IT Cluster Leads, the central Service Desk and procurement activity, ensuring smooth business as usual delivery and continuous service improvement. You will also be working closely with the Head of IT and Infrastructure and translate strategy into effective operations while maintaining strong relationships with academy and regional leaders.
NB: Candidates must be able to pass an enhanced DBS check upon joining the organisation.
Role and Responsibilities
* Leading company‑wide IT service operations and BAU delivery
* Line managing Service Leads and the central Service Desk
* Owning incident, request, problem and change processes
* Managing IT procurement, assets and supplier relationships
* Acting as the key operational escalation point
* Driving service consistency, standards and continuous improvement
* Own the solution architecture, design and optimisation of operational IT systems including Service Desk tooling and device workflows
* Collaborate with Infrastructure, and Governance Leads to ensure alignment with strategic and compliance requirements
* Maintain architectural documentation, system maps and operational workflows
* Own and oversee day‑to‑day IT service operations across the business
* Ensure SLA performance, ticket responsiveness and customer satisfaction targets are met
* Manage resourcing and workload distribution across the business based on demand
* Lead operational incident, request, problem and change processes (aligned to ITIL)
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