Digital Service Assistant Underwriter - 12 month FTC
Beazley is seeking a Digital Service Assistant Underwriter for a 12 month Fixed Term Contract. The role involves working alongside underwriting teams to provide efficient and effective customer service to brokers and clients via our digital platforms.
Key Responsibilities
* Customer Support: Ensure all interactions and transactions are accurate, within Service Level Agreements (SLA) and the agreed authority limits set by Beazley and the underwriting teams.
* Interact with other Beazley teams (e.g., Claims, Finance, Compliance, Management Services and Controls) on matters affecting or related to accounts within the portfolio.
* Help maintain performance standards by supporting other team members in achieving service/quality levels and targets.
* Take accountability for continuously improving service, ensuring proposed solutions enhance the customer experience.
Reporting
* Provide accurate management information to senior management and underwriters.
* Produce ad hoc reports, presentations and marketing literature for senior managers, underwriters and other staff as requested.
* Utilise team feedback and metrics to identify ways to increase, improve and expand services.
Broker/Client Interaction
* Provide a professional service to brokers in person, writing, email and telephone.
* Maintain and develop key relationships with brokers and external clients, promoting the Digital Service Team and provided services.
* Encourage, report and implement broker feedback on systems, processes and services.
* Support the onboarding and ongoing training of brokers, promoting broker self-sufficiency on our platforms.
General
Within all interactions, adhere to Beazley’s core values — Being Bold, Striving for Better, and Doing the Right Thing. Beazley employees are expected to:
* Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the PRA and FCA Conduct.
* Undertake training on Beazley policies and procedures as delivered by line managers, Culture & People or assurance teams.
* Display business ethics that uphold the interests of all customers.
* Ensure all interactions with customers deliver a fair outcome and offer the right products for their needs.
* Keep up to date with Beazley’s underwriting and claims control standards and other Beazley standards and customer relationship management.
* Carry out additional responsibilities as notified, including potential membership of Beazley committees or working groups.
Personal Specification
Skills and Abilities
* Accurate and numerate
* Computer skills with good working knowledge of MS Office and advanced spreadsheet abilities
* Effective communication, both verbally and in writing
* Motivational, team-oriented, and capable of working on own initiative
* Strong time management, ability to meet deadlines and prioritise
Knowledge and Experience
* Previous customer service experience
* Administrative experience advantageous
* Experience in accurate, high-volume data entry advantageous
Aptitude and Disposition
* Outcome-focused, self-motivated, flexible and enthusiastic
* Professional approach to interactions with managers, colleagues and external suppliers
Competencies
* Achievement orientation
* Analytical thinking
* Information seeking
* Customer focus
* Team working
* Initiative
* Problem solving
* Detail oriented
* Time management
* Relationship building
* Communication skills
Job Details
* Job title: Digital Service Assistant Underwriter
* Division: Beazley Digital
* Reports to: As per Beazley’s organisation chart
* Seniority level: Not Applicable
* Employment type: Contract
* Job function: Other
* Industries: Insurance
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