Job Summary:
The Leisure Club Supervisor is responsible for the daily supervision of the leisure club's operations, ensuring high standards of customer service, safety, cleanliness, and facility management. This role involves overseeing staff, managing schedules, and assisting in the promotion and delivery of leisure and wellness services to members and guests.
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Key Responsibilities:
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Supervise the daily operations of the leisure club, including the gym, pool, sauna, spa, and other facilities.
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Ensure all areas are clean, safe, and well-maintained in compliance with health and safety regulations.
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Provide exceptional customer service, resolving member concerns and handling inquiries efficiently.
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Assist in the recruitment, training, and supervision of leisure club staff.
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Monitor equipment usage and arrange maintenance or repairs as necessary.
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Prepare and maintain shift schedules to ensure adequate coverage.
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Support promotional activities to increase club membership and participation.
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Report to management on operational issues, performance, and improvements.
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Requirements:
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Previous experience in a leisure, health club, or hospitality supervisory role.
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Strong leadership and communication skills.
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Ability to work flexible hours, including evenings, weekends, and holidays.
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Key Skills:
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Team leadership
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Customer service excellence
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Organizational and time management
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Attention to detail
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Initiative and problem-solving