Do you have a keen interest in health care?
Do you get job satisfaction from helping people?
We are currently looking for an experienced receptionist to join our team. If you can work under pressure to high standards, have excellent interpersonal and communication skills, and can deliver a high quality of care in a busy professional environment, we would like to hear from you!
We have one position available for 16 hours per week.
PLEASE READ THE VACANCY PACK FOR DETAILS OF THE REQUIRED SHIFT PATTERN BEFORE APPLYING
Main duties of the job
To provide high quality reception and general office / administration tasks, relating to the Practice's provision of excellent primary healthcare and the smooth, effective running of the Practice.
About us
Portsdown Group Practice covers the whole of Portsmouth from postcodes PO1 to PO7. We operate from 6 surgeries: Cosham Park House (PO6 3BG), Crookhorn Lane (PO7 5XP), Heyward Road (PO4 0DY), Kingston Crescent (PO2 8AL), Paulsgrove (PO6 4HJ), and Somerstown (PO5 4EZ).
We are our own Primary Care Network (PCN). We have Clinical Partners, Salaried GPs and a comprehensive Nursing and extended clinical team overseen by our Clinical Team Manager. The team consists of Nurse / Paramedic Practitioners, Registered Nurses, HCAs, MSK Physiotherapists, Podiatrist, Dietitian, Social Prescribers and Care Co-ordinators. The Pharmacy team consists of Clinical Pharmacists and Pharmacy Technicians.
The Practice is well established, financially secure and successful.
Job responsibilities
Key member of the Practice reception team, working to ensure patients are greeted and navigated courteously and that all reception tasks and administration are completed within Practice policies in a timely manner.
Please see our comprehensive vacancy pack for the full job description and person specification, in order to complete your application.
Person Specification
Qualifications
* IT qualification or equivalent.
* Minimum GCSE in English and Maths (C / 4 Grade and above).
* NVQ Level 3 Customer Service / Business Administration.
Skills
* Excellent communication skills and interpersonal skills.
* Commitment to follow Practice procedure.
* Ability to work under pressure whilst maintaining a positive outlook and appearance.
* Able to work autonomously without direct supervision and recognise when a team approach is needed.
Experience
* Previous experience of more than 6 months in a customer focused role.
* Experience in a fast paced / busy working environment.
* Primary Care Experience.
* Experience of resolving high conflict situations.
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