Receptionist and Insurance Administrator (Part-Time)
Join to apply for the Receptionist and Insurance Administrator (Part-Time) role at IVC Evidensia UK
Passionate about pets and delivering excellent customer service? Then this is the role for you!
Here at Ashcroft, we are looking for a friendly and approachable Veterinary Receptionist to join our team in Frodsham. The role will involve building client and patient relationships, providing a warm and welcoming experience, answering phones and booking appointments, responding to queries via phone, in person and email, registering new clients, completing insurance claims, dispensing medications and taking payments and managing client account. You will also be responsible for processing insurance claims, client communication, record keeping and liaising with insurance companies where needed.
Ideal Candidate
* Previous receptionist experience is essential.
* Veterinary experience is a plus.
* Excellent communication skills with strong empathy.
* Resilient with ability to cope with potentially distressing and emotional situations.
* Excellent customer service skills and experience in dealing with members of the public.
* Positive attitude and excellent teamwork skills.
* Use in Microsoft Office and other data base management and operation systems.
The Rota
* Monday - 8:15 am – 5:00 pm (half hour unpaid lunch) = 8.25 hours
* Tuesday - 8:15 am – 4:45 pm (half hour unpaid lunch) = 8 hours
* Wednesday - 8:15 am – 1:30 pm = 5.25 hours
* Thursday - 8:15 am – 5:00 pm (half hour unpaid lunch) = 8.25 hours
* Friday - 8:15 am – 1:30 pm (half hour unpaid lunch) = 5.25 hours
* Plus 9:00 am – 1:30 pm on a Saturday one in four rota
Benefits
* 6.6 Weeks annual leave (FTE)
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits – reward gateway giving discounts and cashback with 100s of retailers
* Pension scheme
* Discounted staff pet care
Employment Details
Seniority level: Entry level
Employment type: Part-time
Job function: Administrative
Industry: Veterinary Services
Location: Frodsham, England, United Kingdom
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
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