Deputy Shop Manager – Trowbridge (Silver Street)
Salary: £12.21 per hour. Note: This is an internal position only, and is only available to current Dorothy House staff members and volunteers.
As a Deputy Shop Manager, you will support our Shop Manager in delivering a welcoming and engaging shopping experience, making a real difference to our customers and donors. No retail or charity experience is needed – just a passion for people, a willingness to learn, and the motivation to lead by example!
Role Summary
* Supporting the Shop Manager in the day‑to‑day running of the store, ensuring a warm and welcoming atmosphere for customers and donors.
* Being a customer champion, using innovation and continuous improvement to create the best possible retail experience in the Dorothy House store.
* Consistently delivering excellent shop‑floor front and back‑of‑house standards to be a destination store, leading our volunteers to ensure every shopper has a positive experience.
* Engaging with and supporting our amazing volunteer team, ensuring they feel valued, confident, and equipped to deliver excellent service.
* Supporting with the training, motivation and leadership of volunteers to ensure they are competent to prepare goods for display; display and rotation of goods; provide great customer service; maintain high standards of cleanliness and tidiness; and implement all aspects of our Gift Aid scheme.
* Assisting in the sorting, pricing and presentation of donated stock to create an appealing shopping environment.
* Deputising for the Shop Manager in their absence, ensuring the smooth operation of the store.
* Helping to recruit and train new volunteers, ensuring they feel part of our friendly and motivated team.
Hours of Work
Part‑time: 15 hours a week, 2 days out of 7 days. Due to the nature of this role, you will be required to work regular weekends.
About You
This role is physically demanding and requires regular lifting, moving stock and being on your feet for extended periods. Full manual handling training will be provided and reasonable adjustments considered. Core duties require a high level of physical activity.
* Good standard of Maths and English
* Strong team player with excellent people skills
* Excellent prioritisation and organisational skills
* Customer focused with an energetic and enthusiastic attitude
* Experience working in Retail or Charity Shop (preferred)
* Previous leadership or supervisory experience
* Full UK driving licence with access to a vehicle
Next Steps
If this sounds like your ideal job, we’d love to see your application!
We encourage early submission before vacancies close.
For questions, check our FAQs or call 01225 722 988.
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