Overview
Job Title: Bag Hall Agent
Company: Swissport
Location: Birmingham International Airport
Contract Type: Part Time, Fixed Term up until 31st October 2025
Hours: 25 hours per week, between Monday – Sunday (shift work) You must be fully flexible as you would not be able to pick and choose shifts.
Rosters are issued 28days in advance.
You must have a UK Manual Driving Licence for this role.
Pay: £12.41 per hour,
About the Company:
Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
About the Role:
As a Bag Hall Agent with Swissport, you will be responsible for handling and processing baggage in a timely and efficient manner to facilitate smooth operations within the airport environment
Responsibilities
Key Responsibilities:
* Receive, sort, and load baggage onto conveyor belts and handling equipment for transportation to aircraft or storage areas.
* Utilise automated baggage handling systems and equipment to track, scan, and transfer luggage to designated flights or destinations.
* Ensure compliance with airline and airport security procedures and regulations while handling and processing baggage.
* Coordinate with airline representatives, ground crews, and other stakeholders to prioritise baggage handling and resolve any issues or discrepancies.
* Monitor and maintain the cleanliness, organisation, and safety of the bag hall area, including conveyor belts, sorting stations, and storage facilities.
* Report any equipment malfunctions, maintenance issues, or safety hazards to supervisors and follow established protocols for troubleshooting and resolution.
* Assist passengers with lost or delayed baggage inquiries, providing support and guidance in locating and retrieving their belongings.
* Adhere to Swissport’s standards of service excellence, professionalism, and teamwork in all interactions and tasks.
Qualifications
Qualifications:
* Previous experience in baggage handling, logistics, warehouse operations, or a similar role is preferred.
* Strong attention to detail and the ability to work efficiently in a fast-paced environment with strict deadlines and priorities.
* Excellent communication skills and the ability to interact professionally with colleagues, supervisors, and external stakeholders.
* Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays, based on operational requirements.
* Physical stamina and the ability to lift, carry, and manoeuvre heavy baggage and cargo items as needed.
* Must possess a valid FULL UK MANUAL driver's license and be able to pass a background check
Benefits:
* Access to Employee Assistance Programme and wellness initiatives.
* Comprehensive training and development programmes.
* Free onsite parking whilst at work
* Employee discounts on travel and retail products.
* Retirement savings plan with employer contributions.
* Career advancement opportunities within the aviation industry.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Whether you're seeking a flexible part-time role or a career with potential for growth, we encourage you to apply today and embark on a rewarding journey in the aviation industry!
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
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