Responsibilities
Provide an excellent housing and estate management service, working closely with colleagues in Allocations, Income and Anti-Social Behaviour, to help create sustainable neighbourhoods across the area.
Take a proactive approach to housing management by carrying out regular tenancy visits and inspections of properties to effectively manage our stock and prevent tenancy fraud and abandonment.
Provide a timely and robust response to anti-social behaviour, and other tenancy breaches, through effective case management and multi-agency action planning.
Manage the allocations of accommodation, including pre-termination visits, property viewings, sign ups and introductory tenancy visits.
Carry out regular estate inspections, identify works and improvements, and jointly develop local plans with the involvement of the community to drive up standards across our neighbourhoods.
Investigate and respond in a timely manner to complaints from a range of customers and stakeholders.
Provide housing advice, guidance, and information to our customers.
Where necessary, to assist in taking legal action to enforce the conditions of the tenancy and represent in court as required.
Develop and maintain working relationships with other services and support organisations both within the organisation and the community to ensure best advice is provided at all times.
Work autonomously, and in a flexible way, to reflect the 'reactive' nature of the role.
Manage own time and resources efficiently to ensure we are working smartly at all times.
Works closely with other team members to ensure a holistic approach is taken to address issues.
Advise tenant involvement colleagues of any tenants who show an interest in being consulted or where they identify a possible opportunity for a tenant to become involved.
Develop and maintain working relationships with other internal services and external organisations that can help tenants who are struggling to sustain their tenancies or managing other identified issues.
Assist with the training and integration of new team members and in new procedures of all team members.
Deal effectively and safely with challenging customers.
Understand and support vulnerable customers with complex needs.Skills and Abilities
Good standard of numeracy, English language, and computer literacy.
Ability to work under pressure and with customers who have high expectations/ good negotiation skills.
Plans and organises work to meet individual, team, and organisational objectives.
Able to develop, maintain and contribute to constructive working relationships.
Analytical and problem solver brings own ideas and initiatives to resolve issues.
Ability to communicate effectively, sympathetically, but firmly when required with a wide range of people,
Ability to follow set procedures.
Ability to listen and be sympathetic to the varied housing needs of customers, often in stressful situations.
Ability to work to deadlines.
Supports opportunities for positive change and actively looks for ways to improve the service.
Willing to work flexibly in accordance with policies and procedures to meet the operational needs.Essential
Educated to 'GCSE' level standard or equivalent, attaining minimum level C (or equivalent) in Maths and English.
Knowledge of housing management within a Social Housing environment.
Experience of delivering customer focused services in a variety of settings.
Experience of working under pressure and managing multiple priorities
Experience of responding to queries/complaints.
Awareness and understanding of Housing legislation and an appreciation of the duties and responsibilities of the landlord.
Understanding of tenants' obligations.
Experience of working with Support providers.
Awareness, knowledge, and adherence to Information Governance/Data Protection principles.If interested, please submit CV and call Varsha on (phone number removed) between 9am to 5pm (Mon to fri)