Job Description
Ticketing Customer Service Advisor for West Midlands Combined Authority (WMCA)
Your new company
You’ll be joining a dynamic and customer-focused team within the ticketing department at West Midland Combined Authority. As part of a well-established public transport organisation, you’ll play a key role in supporting customers using the Swift ticketing system during a particularly busy and exciting period.
Your new role
As a Call Centre Advisor, you will be part of the team handling inbound customer calls related to ticketing and travel passes. This is a full-time, temporary role. You’ll work 37.5 hours per week, scheduled between 08:00–18:00 Monday to Friday, and 09:00–13:00 on Saturdays (though Saturday shifts will not be assigned during the first four weeks and will not occur every week). You will be based fully on site for this position.
What you'll need to succeed
To succeed in this role, you should have previous experience working in a call centre or a customer service environment, where you've developed strong communication skills and the ability to manage high volumes of calls with professionalism and efficiency. While prior knowledge of the Swift ticketing system is beneficial, a willingness to learn and quickly adapt to it is equally valued. It's essential that you can commit to the full 13-week contract, as this period leads into the organisation’s peak season. Additionally, you must be able to work full-time hours and be based fully in the office.
What you'll get in return
* A chance to be part of a supportive and fast-paced team during a key operational period.
* Valuable experience in a public sector transport organisation.
* Competitive hourly rate (£13.64 basic rate of pay) and the opportunity to develop your customer service and communication skills.
* Dedicated delivery partner to ensure a smooth journey throughout the entire assignment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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