ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. JOB DESCRIPTION Do you enjoy helping people? Are you prepared to go the extra mile to ensure our customers get a great service? We are looking for a Relief Emergency Responder to join our friendly team in Crewe. As an Emergency Responder youll provide a high quality and customer focused response service to meet the needs of residents within our Extra Care Scheme in Crewe. This will include performing occasional reception duties within the scheme and supporting the housing management team during emergency situations, including the evacuation of the premises. We will require experience within the care sector or a similar position but most importantly you will need to have a compassionate and caring nature and be committed to making a real difference to our customers lives. The purpose of this role is to cover any team absence on an ad hoc basis, therefore you'll be required to work a variety of shifts, Day shifts (8.00am - 3.15pm), Late shifts (3.00pm - 10.15pm) and Night shifts (10.00pm - 8.15am). What were looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be reliable and responsive in nature, but you will also have great customer service skills and a willingness to go the extra mile. You will also be able to demonstrate: A sensitive and supportive approach to vulnerable people, always maintaining their dignity and self-respect Good communication skills - both verbal and written Ability to work alone Reasonable standard of administration - numeracy and literacy skills If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. Please note: Interviews will be taking place on Tuesday 11th & Wednesday 12th November. REEDTGP Benefits Holidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay: Annual Performance Score bonus subject to eligibility Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options: There are a couple of health care schemes available depending on the post grade VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme