Service Co-ordinator
Salary: £28,000 - £28,500
Hours: Mon to Fri hours 8.30- 5.00pm
Location: Reading
Duration: Permanent
What to know about this employer:
* A well-established, forward thinking company in the building services sector, known for quality, customer first delivery and consistent growth.
* A market leading provider who invests in its people, values long-term careers, and maintains a supportive, collaborative culture.
Purpose of the role:
* The Service Coordinator leads and coordinates installations across a defined area, ensuring teams deliver safe, efficient, high-quality work while providing an excellent customer experience from scheduling through to completion.
Responsibilities:
* Ensure efficient operations - Plan, schedule & coordinate all installations and service activities to maximise productivity.
* Deliver high customer satisfaction - Provide clear communication, timely updates, and effective resolution of customer issues.
* Maintain compliance and quality standards - Ensure all works meet company & safety requirements.
* Optimise resource utilisation - Allocate engineers, materials effectively to meet value set value targets
Attributes:
* Experience within a similar customer focused reactive facilities/maintenance Installations environment
* Confident coordinating work with a strong understanding of geographical planning
* Experience of arranging and scheduling engineers/ contractors/Operatives
* Demonstrate a proven track record in delivering excellent customer service within an administration environment
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